Shannon ODonnell, LCSW-S, LCDC
San Antonio
Summary
Dynamic Director of Clinical Services with proven expertise in clinical leadership, patient safety, direct client care through individual and group therapy, and quality improvement. Committed to enhancing patient care through effective communication and interdisciplinary collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Stone River Recovery Center
San Antonio, TX
10.2023 - Current
- Developed and implemented clinical protocols to enhance patient care quality.
- Managed multidisciplinary teams to ensure effective treatment planning and execution.
- Oversaw compliance with state regulations and accreditation standards for clinical operations.
- Facilitated staff training programs focused on evidence-based practices in addiction recovery.
- Collaborated with external agencies to coordinate resources for patient support services.
- Streamlined documentation processes, enhancing accuracy and efficiency in record-keeping.
- Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
- Conducted individual and group therapy sessions to support client mental health improvement.
- Developed tailored treatment plans based on comprehensive assessments of client needs.
- Utilized evidence-based therapeutic techniques to enhance client coping strategies.
- Monitored client progress and adjusted treatment approaches as necessary for optimal outcomes.
- Provided crisis intervention and support during critical moments for clients in distress.
- Maintained accurate, confidential records of client interactions and treatment plans in compliance with regulations.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Facilitated group discussions to enhance participant engagement and collaboration.
- Developed workshop materials to support learning objectives and promote effective communication.
Director of Clinical Services
Soba Recovery Center
San Antonio, TX
02.2021 - 10.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Led initiatives to foster a culture of continuous improvement among clinical staff members.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
Counselor
Soba Recovery Center
San Antonio, TX
10.2015 - 02.2021
- Facilitated individual and group counseling sessions to support recovery goals.
- Developed personalized treatment plans based on client assessments and progress.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Led workshops focused on coping skills, relapse prevention, and life skills development.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Advocated for clients' needs within the healthcare system to ensure comprehensive support services.
Lead Counselor
Bexar County Adult Probation
San Antonio, TX
10.2013 - 10.2015
- Led development and implementation of individualized treatment plans for probation clients.
- Developed and implemented individualized treatment plans for clients.
- Monitored compliance with court mandates, ensuring adherence to legal requirements.
- Provided crisis intervention services during emergency situations, assessing risk levels and connecting clients with appropriate resources.
- Mentored junior counselors, enhancing team effectiveness and client support strategies.
- Coordinated interdisciplinary meetings to discuss case management and resource allocation.
- Oversaw support groups for clients suffering from addiction and mental health.
- Developed training materials for new hires to ensure consistency across the counseling team.
Education
Master of Science - Social Work
Texas State University
San Marcos, TX12-2019
Skills
- Clinical leadership
- Healthcare management
- Clinical program development
- Quality improvement
- Clinical quality improvement
- Patient safety
- Patient care
- Patient records administration
- Care coordination
- Case management
- Clinical supervision
- Patient education
- Clinical education
- Patient records administration
- Healthcare compliance
- Performance improvement
- Workforce optimization
- Resource allocation
- Interdisciplinary collaboration
- Clinical outcome improvement
- Treatment oversight
- Effective communication
- Organizational abilities
- Problem solving
- Training program development
- Problem solving
- Organizational abilities
Certification
- Licensed Clinical Social Worker - 103360
- Licensed Chemical Dependency Counselor - 12064
Timeline
Director of Clinical Services
Stone River Recovery Center
10.2023 - Current
Director of Clinical Services
Soba Recovery Center
02.2021 - 10.2023
Counselor
Soba Recovery Center
10.2015 - 02.2021
Lead Counselor
Bexar County Adult Probation
10.2013 - 10.2015
Master of Science - Social Work
Texas State University