Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hi, I’m
DONNA NIELSEN
Upland,CA
Summary
Overview
15
years of professional experience
Work History
Paper SourceCosta Mesa, CA
MANAGER
10.2019 - 05.2023
Job overview
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Kids Klub San Marino, CA
LEAD COUNSELOR
01.2015 - 08.2019
Job overview
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
Berlitz InternationalSEOUL, KOREA
SENIOR LEAD INSTRUCTOR
06.2011 - 09.2014
Job overview
- Differentiated instruction to provide inclusive learning opportunities catered to varying abilities.
- Created successful class and activity plans based on student needs and objectives.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Received recognition for contributions to innovative concepts in classroom instruction.
Creative Solution for AutismOrange, CA
SENIOR BEHAVIORAL THERAPIST
08.2008 - 06.2011
Job overview
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
Education
University of California, IrvineIrvine, CA
Bachelor of Arts from Psychology And Social Behavior
06.2008
University Overview
University of California - IrvineIrvine, CA
Bachelor of Science from Biological Sciences
06.2008
University Overview
Skills
- Project Management
- Complex Problem-Solving
- Verbal and Written Communication
- Key Performance Indicators
- Customer Relationship Management (CRM)
- Employee Training and Development
Timeline
MANAGER
Paper Source
10.2019 - 05.2023
LEAD COUNSELOR
Kids Klub
01.2015 - 08.2019
SENIOR LEAD INSTRUCTOR
Berlitz International
06.2011 - 09.2014
SENIOR BEHAVIORAL THERAPIST
Creative Solution for Autism
08.2008 - 06.2011
University of California, Irvine
Bachelor of Arts from Psychology And Social Behavior
University of California - Irvine
Bachelor of Science from Biological Sciences