Donna Nolan
HOLLIDAYSBURG,PA
Summary
Dynamic 911 Supervisor at Blair County with expertise in crisis management and effective communication. Proven track record in enhancing team performance and optimizing call center operations. Skilled in critical decision-making and multitasking, ensuring efficient emergency response and improved service delivery. Committed to maintaining high standards in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Supervisor
Blair County
Altoona, PA
03.2014 - Current
- Supervised emergency response operations to ensure efficient handling of critical incidents.
- Coordinated communication between dispatch and first responders for effective crisis management.
- Conducted performance reviews, providing feedback to enhance individual and team effectiveness in operations.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Oversaw daily operations of the 911 call center, ensuring optimal functioning of equipment and systems at all times.
Medical Secretary/Payroll
Pyramid Healthcare
Duncansville, PA
01.2012 - 03.2014
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate medical records and ensured compliance with health regulations.
- Facilitated communication between medical staff and patients, enhancing service delivery.
- Processed insurance claims efficiently, reducing processing time and improving reimbursement rates.
- Implemented filing system improvements to streamline document retrieval processes.
- Assisted in coordinating patient follow-up care, increasing patient satisfaction scores.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
Assistant Administrator
Country Lane Assisted Living
Cresson, PA
06.2004 - 01.2012
- Coordinated resident care plans with healthcare providers to ensure comprehensive support.
- Assisted in training new staff on compliance regulations and best practices for resident care.
- Managed scheduling for staff shifts, optimizing coverage to meet resident needs effectively.
- Supported budget management by tracking expenditures and identifying cost-saving opportunities.
- Developed and maintained accurate records of resident progress and care activities.
- Led quality assurance initiatives to uphold high standards of service delivery in assisted living environment.
- Facilitated communication between families, residents, and staff to foster a supportive community atmosphere.
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06.1997
Skills
- Crisis management
- Emergency protocols
- Radio communications
- Critical Decision-making
- Call center operations
- Dispatch protocols
- Geographic information systems
- Teamwork
- Problem-solving
- Prioritizing situations
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- CISM
- CPR/First Aid/AED
- Telecommunicator Certification
Timeline
911 Supervisor
Blair County
03.2014 - Current
Medical Secretary/Payroll
Pyramid Healthcare
01.2012 - 03.2014
Assistant Administrator
Country Lane Assisted Living
06.2004 - 01.2012
High School Diploma -
Altoona Area High School