Summary
Overview
Work History
Education
Skills
Timeline
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Donna Nunn

Elgin,IL

Summary

Professional customer support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Known for reliability, effective communication, and proactive approach to resolving issues.

Overview

17
17
years of professional experience

Work History

Online Technical Support Specialist

Verizon Wireless
Rolling Meadows
07.2007 - 10.2024
  • Provided technical support for wireless devices, troubleshooting issues and ensuring customer satisfaction.
  • Responded to customer inquiries via phone and chat, resolving concerns efficiently and accurately.
  • Documented service requests and resolutions in ticketing system, maintaining detailed records for future reference.
  • Collaborated with cross-functional teams to escalate complex issues, driving timely resolutions for customers.

Education

Associate of Applied Science - Business Administration

Murdock Business School
Chicago, IL

High School Diploma -

Percy L Julian High School
Chicago, IL

Skills

Technical troubleshooting

Remote support

Customer support

Telecommunications

Customer experience management

Accurate documentation

Timeline

Online Technical Support Specialist

Verizon Wireless
07.2007 - 10.2024

Associate of Applied Science - Business Administration

Murdock Business School

High School Diploma -

Percy L Julian High School
Donna Nunn