Donna Ottena
Birdsboro,PA
Overview
20
20
years of professional experience
Work History
General Manager
CVS Pharmacy
Paoli, Pennsylvania
02.2004 - 07.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Trained employees on duties, policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) - Business
Bucks County Community College
Newtown, PASkills
- Customer Relationship Management
- Workflow Planning
- Business Development
- Loss Prevention
- Sales
- Schedule Management
- P&L Management
- Supervision and training
- Staff Training and Development
- Team Oversight
- Customer experiences
- Performance Evaluations
- Leadership
- Inventory Control
- Operations Management
- Leadership and team building
- Budget Allocation
- Team Leadership
- Employee Scheduling
- Budgeting and cost control
Timeline
General Manager
CVS Pharmacy
02.2004 - 07.2024
Some College (No Degree) - Business
Bucks County Community College