DONNA PARKER
Bessemer,AL
Summary
Experienced professional with a strong background in compliance and audit oversight, specializing in banking projects related to safe deposit box products, vendor management, and mortgage applications. Proven track record of ensuring regulatory compliance and mitigating risk through meticulous analysis and implementation of robust control measures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VP Business Analyst
Regions Bank
11.2021 - 10.2024
- Company Overview: Enterprise Payment Technology
- Managed 20 plus year old customized Safe Deposit Box system for entire bank
- Assist Branch Delivery with branch openings, closings and consolidations
- Work with Operations, Product Manager and Business units to triage issues, research and general support as needed
- Assist legal department with payment history research regarding Federal subpoena requests
- Collaborated with cross-functional teams to enhance annual audit processes
- Represent Safe Deposit Box Product in all bank wide projects
- Enterprise Payment Technology
VP Product Manager
Regions Bank
Birmingham, AL
05.2018 - 11.2021
- Company Overview: Retail Products and Payments
- Manage day to day operations
- Review, track and trend complaints to improve processes, attend monthly Root Cause Roundtable meetings, discuss and mitigate findings
- Produce branch change spreadsheet to avoid billing rejects on check orders in the mortgage platform and in the Harland Clarke system when branches close, consolidate or are opened
- Work with TPRM to ensure all vendor requirements are kept current
- Eliminated Starter Kits to save $200k annually
- Implemented centralized process for order verification with CMG
- Increased pricing to help offset loss of revenue due to check sale decline
- Troubleshoot any issues to improve program and increase revenue
- Assisted with RFP process to vet and renegotiate 5-year contract renewal resulting in $1.3 mm contract increase
- Implemented 3-year safe deposit box project to improve contract leases
- Reviewed and increased box rates across footprint, (last increase was 2011) to minimize revenue decline
- Retail Products and Payments
VP Product Manager
Regions Bank
Birmingham, AL
03.2017 - 05.2018
- Company Overview: Indirect Lending
- Hired to implement Point-of-Sale platform to finance medical procedures with Argo from selected Hospitals that align with Credit Risk requirements
- Created training, vetted with Compliance, Legal and Risk
- Visited multiple Hospitals and pitched product
AVP Compliance Analyst
Regions Bank
11.2014 - 03.2017
- Company Overview: Dealer Financial Services
- Evaluate third-party providers of goods and services, supervising day to day interactions and managing relationships of Dealer Financial Services vendors
- Monitor vendor performance to assure compliance with service level agreements and continuous improvement
- Annual site visits as needed, maintain updated required vendor documents
- Complete scheduled Ongoing Monitoring Reports
- Member of Root Cause Analysis Round-table working group to monitor and trend customer complaints
- Member of Six Sigma Vendor Working Group focusing on expense reduction
- Review new revisions of Retail Installment Sale Contracts for both LAW and Bankers when changes are made to ensure compliance.
AVP Document Recovery Manager
Regions Bank
01.2011 - 11.2014
- Company Overview: Mortgage
- Mortgage Post-Closing department, obtain completed trailing documents after closing
- Responsible for contacting and building rapport with closing agents
- Audit and review documents, notate system and ensure accuracy
- Managed team of 11 associates
- Reduced aged outstanding documents from 64,000 to 7,000
- Implemented process to track and manage outstanding title policies / endorsements from in-house title company
- Ginnie Mae Certifications consistently certified with no delinquencies and shipped to custodian
- Promoted to team lead in June 2011, manager in October of 2012
- Promoted to AVP in November 2013
- Mortgage
Education
Dale Carnegie Course -
Dale Carnegie & Associates
Birmingham, Alabama07.1999
Insurance Coding and Electronic Internet Filing -
University of Central Florida
Orlando, FL08.1997
High School - Advanced Diploma
Wuerzburg American High School
Germany01.1985
Skills
- Microsoft applications
- Mainframe
- MainSoft
- JIRA
- Critical thinking
- Decision-making
- Relationship building
- Team leadership
Certification
- Licensed Realtor in State of Alabama
- Fair Housing Certified Relocation Specialist
- Risk Management
- Code of Ethics
- Exclusive Buyers Representation
- Tax Laws and 1031 Exchange
- Statewide Notary Public
- Certified Signing Agent
- School of Mortgage Banking – Courses I & II
- Regions Top Performer's Club Award for Secondary Marketing
- Certified Regulatory Vendor Program Manager (#CEI-CRVPM-B00799)
Timeline
VP Business Analyst
Regions Bank
11.2021 - 10.2024
VP Product Manager
Regions Bank
05.2018 - 11.2021
VP Product Manager
Regions Bank
03.2017 - 05.2018
AVP Compliance Analyst
Regions Bank
11.2014 - 03.2017
AVP Document Recovery Manager
Regions Bank
01.2011 - 11.2014
Dale Carnegie Course -
Dale Carnegie & Associates
Insurance Coding and Electronic Internet Filing -
University of Central Florida
High School - Advanced Diploma
Wuerzburg American High School
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