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Donna Pierce'Pipkins
Garland
Summary
Detail-oriented Front Desk Medical Receptionist experienced in patient scheduling, insurance verification, and HIPAA compliance. Enhanced office efficiency and improved patient satisfaction through strong organizational skills and effective resolution of patient inquiries. Managed front desk operations while ensuring adherence to HIPAA regulations. EMR Systems EClinicals, Availity, and Epic. Microsoft Office, Excel, Admin in Manufacturing and Packaging and Quality Control.
Overview
20
20
years of professional experience
Work History
Front Desk Medical Receptionist
Physical Therapy Today
Garland, TX
09.2023 - 10.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed patient scheduling and appointment confirmations using electronic health record system.
- Assisted in verifying insurance eligibility and processing patient information efficiently.
- Verified patient insurance coverage for appointments, demographic, and health history to keep information current.
- Maintained organized medical records, ensuring compliance with confidentiality regulations.
- Resolved patient inquiries and concerns promptly, enhancing overall satisfaction levels.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Implemented inventory tracking for office supplies, optimizing resource management.
Front Desk Coordinator
Digestive Health Assoc
Dallas, TX
01.2022 - 07.2023
- Assisted in managing front desk operations, ensuring smooth daily workflows.
- Coordinated communication between patients and healthcare providers for optimal service delivery.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Maintained balanced accounts by conducting regular reconciliations. and ran daily reports to verify totals.
Receptionist-Office Manager
Ameritex Guard Services
Richardson, TX
12.2019 - 12.2021
- Managed front desk operations, ensuring efficient communication and visitor management.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Coordinated appointment scheduling and maintained calendar for executive staff.
- Corresponded with clients through email, telephone, or postal mail.
- Processed incoming and outgoing mail, ensuring timely distribution to team members.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored office access to ensure safety and security measures were followed. by monitoring visitor access and issuing badges.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Production Team Leader
Sanden Vendo of America
Dallas, TX
12.2011 - 10.2019
- Led production team to ensure adherence to safety protocols and quality standards.
- Implemented process improvements that reduced downtime and increased output consistency.
- Coordinated workflow to optimize efficiency in assembly line operations.
- Mentored junior staff on equipment operation and best practices for productivity.
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
- Assembled products based on daily work orders and customer specifications.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Repaired equipment to keep jobs moving smoothly, informing the maintenance department of major machinery failures.
Manufacturing Administrator
St Jude Medical Inc
Plano, TX
09.2005 - 06.2011
- Monitored packing operations to maintain product integrity and verify conformance to specifications.
- Analyzed operational processes to identify areas for improvement, enhancing overall efficiency.
- Coordinated cross-departmental communication to streamline project management, resulting in improved collaboration.
- Managed office operations to ensure efficient workflow and compliance with company policies.
- Managed office inventory levels, ensuring availability of necessary supplies while reducing waste and controlling spending.
Education
High School Diploma -
Royse City High School
Royse City, TX06-1988
Skills
- Patient scheduling
- Appointment management
- Patient registration
- Insurance verification
- Insurance claims
- Payment collection
- Medical records management
- HIPAA compliance
- Front desk operations
- Reminder calls
- Document management
- Telephone etiquette
- Customer service
- Time management
Timeline
Front Desk Medical Receptionist
Physical Therapy Today
09.2023 - 10.2025
Front Desk Coordinator
Digestive Health Assoc
01.2022 - 07.2023
Receptionist-Office Manager
Ameritex Guard Services
12.2019 - 12.2021
Production Team Leader
Sanden Vendo of America
12.2011 - 10.2019
Manufacturing Administrator
St Jude Medical Inc
09.2005 - 06.2011
High School Diploma -
Royse City High School