Donna Polinski
Trevor,WI
Summary
Experienced agent leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
IdentoGO - Arrow Specialized Carriers
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Capture and transmission of electronic fingerprints.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
Customer Service Representative
BCD Travel
10.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Reservations Booking
- Sabre expertise
- Mentoring and training
- Research
Timeline
Customer Service Representative
IdentoGO - Arrow Specialized Carriers
11.2022 - Current
Customer Service Representative
BCD Travel
10.2012 - Current
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