Donna Pryor
Summary
Dedicated receptionist with a strong focus on data accuracy and exceptional customer service. Proven ability to manage patient interactions in high-volume healthcare environments.
Overview
28
28
years of professional experience
Work History
Receptionist
RWJ Barnabas Health Infusion and Specialty
North Plainfield, NJ
06.2005 - Current
- Deliver exceptional patient experience and customer service by professionally greeting patients in person and via phone in a high-volume healthcare setting
- Manage patient check-in/check-out, appointment scheduling, and calendar management using electronic systems, and managed 200 incoming calls a day.
- Coordinate patient appointments, diagnostic testing, and maintain accurate electronic health records (EHR/EMR)
- Maintain medical records management, data accuracy, and confidential documentation filing systems
- Support front office operations, including inventory management, supply replenishment, and workflow efficiency
- Ensure strict compliance with HIPAA regulations, OSHA standards, and healthcare compliance policies
Medical Collections Representative
Rickart Collection Agency
Milltown, NJ
03.1998 - 05.2005
- Implemented collection strategies to improve recovery rates on delinquent accounts.
- Developed strong relationships with insurance companies, facilitating successful negotiations for disputed or denied claims.
- Negotiated payment arrangements with patients, fostering positive relationships and facilitating timely resolutions.
- Managed collection of overdue accounts to enhance revenue recovery processes.
Education
Associate of Arts - Business Administration
Essex County College
Timeline
Receptionist
RWJ Barnabas Health Infusion and Specialty
06.2005 - Current
Medical Collections Representative
Rickart Collection Agency
03.1998 - 05.2005
Associate of Arts - Business Administration
Essex County College