Summary
Skills
Work History
Education
Generic

Donna Pumphrey

Rockford,IL

Summary

Dynamic professional with a proven track record at North Park Public Water District, excelling in customer relationship management and conflict resolution. Enhanced customer satisfaction through effective communication and streamlined service processes. Skilled in training staff and managing billing inquiries, ensuring accuracy and efficiency in operations.

Skills

  • Customer relationship management
  • Conflict resolution
  • Communication strategies
  • people skills

Work History

Customer Service Representative

North Park Public Water District
Machesney Park, IL
06.2010 - 09.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
  • Managed billing inquiries and payment processing using software for accuracy and efficiency.
  • Trained new staff on company policies, procedures, and customer service best practices.

Permit Technician

Village of Machesney Park
Machesney Park, IL
05.1997 - 05.2010
  • Reviewed and processed permit applications for compliance with local regulations.
  • Coordinated inspections and communicated findings to relevant stakeholders.
  • Assisted in the development of permitting procedures to enhance efficiency.
  • Maintained accurate records of issued permits and inspection results.

Transportation Specialist

United States Marine Corps
El Toro, CA
05.1989 - 11.1996
  • Coordinated transportation logistics for personnel and equipment across various missions.
  • Developed and implemented efficient routing strategies to optimize delivery timelines.
  • Managed inventory control systems to ensure accurate tracking of supplies and materials.
  • Trained junior staff on transportation protocols and safety regulations, enhancing team performance.

Education

Associate of Arts - Art History

Rock Valley College
Rockford, IL
05-2015

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