Donna Reilly
Elgin,IL
Summary
Dynamic professional with extensive experience in customer service and cash handling, notably at Reilly’s Roadhouse. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in POS operation and fostering team collaboration, consistently delivering high-quality service while maintaining cleanliness standards. Committed to creating exceptional guest experiences. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Server
Village Vinter
Algonquin, IL
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Caretaker
Department of Aging
02.2023 - Current
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Organized transportation for residents to appointments, improving access to essential services.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
Caretaker
Visiting Angels Home Care
07.2023 - 11.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Co-Owner, Bartender, Manager
Reilly’s Roadhouse
Romeoville, IL
06.2015 - 06.2019
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
Co-Owner, Bartender, Manager
Reilly’s Brew & Burgers
Beecher, IL
06.2014 - 06.2017
- Developed key operational initiatives to drive and maintain substantial business growth.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Bartender
Diamond Lil’s
Illinois
06.1993 - 06.2014
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender
Bartlett Tavern
Illinois
06.1993 - 06.2014
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Rosie O’Reillys
Illinois
06.1993 - 06.2014
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Lucky Jacks
Illinois
06.1993 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
James B. Conant Highschool
Hoffman Estates, ILSkills
- Cash handling
- Exceptional customer service
- Cleanliness standards
- Safe food handling
- Sales expertise
- Quality control
- Allergy awareness
- Beverage preparation
- Inventory management
- Ordering procedures
- Bill computation
- Shift management
- POS operation
- Scheduling coordination
Certification
- Series 7 Certification - General Securities Representative Examination
- Series 3 Certification - National Commodities Futures Examination (NCFE)
- Series 6 Certification - Investment Company and Variable Contracts Products Representative Examination
- Food Handlers
- Basset
- Brown bag License
- Certified Caregiver DHS
Additional Information
- Procured Multiple Gambling licenses
- Procured Multiple Liquor Licenses
Timeline
Caretaker
Visiting Angels Home Care
07.2023 - 11.2024
Server
Village Vinter
03.2023 - Current
Caretaker
Department of Aging
02.2023 - Current
Co-Owner, Bartender, Manager
Reilly’s Roadhouse
06.2015 - 06.2019
Co-Owner, Bartender, Manager
Reilly’s Brew & Burgers
06.2014 - 06.2017
Bartender
Diamond Lil’s
06.1993 - 06.2014
Bartender
Bartlett Tavern
06.1993 - 06.2014
Bartender
Rosie O’Reillys
06.1993 - 06.2014
Bartender
Lucky Jacks
06.1993 - 06.2014
James B. Conant Highschool