Donna Reynolds
Bronx,NY
Summary
Detail-oriented professional with strong customer service skills. Experienced in managing inquiries and enhancing client satisfaction in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Mailroom Clerk
USPS
Bronx
10.2022 - 02.2025
- Sorted and distributed incoming mail and packages efficiently to ensure timely delivery.
- Operated sorting machines and equipment, maintaining high levels of accuracy in processing.
- Resolved customer inquiries regarding mail services, enhancing overall customer satisfaction.
Security
Madison Security
The Bronx, NY
03.2023 - 04.2024
- Frequently reviewed security cameras and reported security breaches to management.
- Implemented new security technology, enhancing surveillance capabilities.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
Client Care Associate
Arena Casriel
Bronx, NY
11.2005 - 04.2015
- Resolved client inquiries promptly, ensuring high satisfaction levels through attentive support.
- Maintained accurate records of client interactions and case notes for seamless follow-up.
- Streamlined appointment scheduling processes, improving overall efficiency in service operations.
- Trained junior staff on best practices in client care, fostering a collaborative team environment.
Education
GED -
Morris High School
Bronx, NYSkills
- Problem-solving skills
- Handling and sorting mail
- Workplace safety
- Team collaboration
- Filing systems
- Staff development
- Service oriented
Timeline
Security
Madison Security
03.2023 - 04.2024
Mailroom Clerk
USPS
10.2022 - 02.2025
Client Care Associate
Arena Casriel
11.2005 - 04.2015
GED -
Morris High School