Donna Ribellia Abreu
Kohl's
Portland,OR
48
years of professional experience
I have a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Results-driven professional with expertise in strategic planning and relationship building. Developed effective training programs that improved employee productivity and retention, contributing to overall team success.
I would like to work with a company that can benefit from my years of experience, my exceptional customer service that builds loyalty and sales. I have built a career and legacy that I am proud of.
Work History
Administrative Assistant
5 Years 1 Month- Managed office supplies inventory, ensuring optimal stock levels and timely reordering.
- Assisted in developing training materials to enhance onboarding processes for new hires.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Prepared weekly schedule and payroll.
- Assisted in Customer Service to process returns and cashier during peak hours.
Owner Operator
2 Years 7 Months- Developed and implemented operational strategies to enhance customer service and product quality.
- Managed daily operations, ensuring efficient workflow in high-volume bagel production.
- Trained and supervised staff, fostering a collaborative team environment focused on excellence.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Enhanced marketing efforts through community engagement and promotional campaigns driving customer loyalty.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
District Manager of Hawaii, Guam and Saipan
39 Years 4 Months- Led operational strategy to enhance service efficiency across multiple restaurant locations.
- Developed and implemented training programs for management teams to improve staff performance.
- Analyzed sales data to identify trends, optimize inventory management, and drive profitability.
- Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
- Collaborated with cross-functional teams to streamline operations and enhance customer satisfaction initiatives.
- Managed Hawaii, Guam and Saipan, enforcing high-quality standards of customer Service, operations, people and profits.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Education
Management - Supervision
Bachelor of Science - Business Management
Skills
Customer service
Computer skills
Office administration
Meticulous attention to detail
Workflow optimization
Strategic planning
Supervising staff
Critical thinking
Dedicated team player
Professional and mature
Relationship building
Timeline
Administrative Assistant
Kohl's
06.2015 - 07.2020Read More
Owner Operator
Einsten Bagels
06.2012 - 01.2015Read More
District Manager of Hawaii, Guam and Saipan
McDonaldʻs Corporation
06.1972 - 10.2011Read More
Hamburger University
Management from Supervision
Read More
Chaminade University
Bachelor of Science from Business Management
Read More