Josefina Espinoza Lopez
Phoenix,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Director of Housekeeping
The Manor Village at Desert Ridge
Phoenix, Arizona
05.2020 - 05.2022
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
Housekeeping Supervisor
The Ranch State at Scottsdale
Scottsdale, Arizona
03.2018 - 04.2020
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Created and implemented daily cleaning schedules for staff members.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Balancer
TransCentra
Phoenix, Arizona
09.2015 - 04.2016
- Payment processing
- Sorting checks
- Data entry
- Verified accuracy of vendor invoices prior to payment processing.
Sales Associate
LS Travel Retail
Phoenix, Arizona
03.2013 - 07.2015
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
Scanner
DHL Warehouse
Phoenix, Arizona
08.2011 - 05.2012
- Adjusted scanning settings according to specific requirements of each job.
- Scanning and sorting merchandise
Store Manager
Rainbow Clothing Store
Phoenix
08.2007 - 07.2011
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
Assistant Manager
Wave fashion clothing store
Phoenix, Arizona
02.2004 - 08.2007
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Data Entry Clerk
Bank One
Phoenix, AZ
01.1997 - 01.2004
- Compiled reports based on gathered information.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
- Maintained confidentiality of sensitive information.
- Verified accuracy and completeness of data entry into the database system.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05-1992
Skills
- Cleaning operations
- Staff supervision
- Employee training
- Health and safety
- Customer service
- Scheduling shifts
- Inventory management
- Time management
- Staff management
Timeline
Director of Housekeeping
The Manor Village at Desert Ridge
05.2020 - 05.2022
Housekeeping Supervisor
The Ranch State at Scottsdale
03.2018 - 04.2020
Balancer
TransCentra
09.2015 - 04.2016
Sales Associate
LS Travel Retail
03.2013 - 07.2015
Scanner
DHL Warehouse
08.2011 - 05.2012
Store Manager
Rainbow Clothing Store
08.2007 - 07.2011
Assistant Manager
Wave fashion clothing store
02.2004 - 08.2007
Data Entry Clerk
Bank One
01.1997 - 01.2004
High School Diploma -
South Mountain High School