Donna Rohrbaugh
York,PA
Summary
Proven leader and problem-solver, adept at fostering teamwork and delivering exceptional customer service, honed at Rohrbaugh Insurance Agency. Skilled in organizational management and communication, consistently achieving results through strategic planning and a positive attitude.
Overview
41
41
years of professional experience
Work History
Retired
Self-employeed
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Insurance Agency Owner
Rohrbaugh Insurance Agency
02.2001 - 06.2023
- Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
- Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
- Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
- Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
- Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
- Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
- Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
- Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
- Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
- Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices.
Corporate Trainer
Lockheed Martin
03.1997 - 02.2002
Hearing Officer
York County Domestic.
06.1983 - 02.1997
Education
Master of Science - Human Resources Management
Villanova University
Villanova, PA05.1993
Associate of Science - Train The Trainer
Penn State University
State College, PA1988
Bachelor of Science - Corrections Administration
York College of Pennsylvania
York, PA08.1982
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA06.1978
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Multitasking Abilities
- Problem Resolution
Timeline
Retired
Self-employeed
06.2023 - Current
Insurance Agency Owner
Rohrbaugh Insurance Agency
02.2001 - 06.2023
Corporate Trainer
Lockheed Martin
03.1997 - 02.2002
Hearing Officer
York County Domestic.
06.1983 - 02.1997
Master of Science - Human Resources Management
Villanova University
Associate of Science - Train The Trainer
Penn State University
Bachelor of Science - Corrections Administration
York College of Pennsylvania
High School Diploma -
Chambersburg Area Senior High School