Donna Romanczuk
22707 Church Creek Drive Lincoln,,DE
Summary
Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Committed and hardworking Food Service Manager with 10 years of experience directing food service. Well-rounded leader with talent for supervising employees and training proper procedures. Swift problem solver with quick and effective solutions to wide array of issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Food Service Manager
Royal Farms, Two Farms
Rehoboth Beach, DE
08.2021 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Food Service Manager
Quick Chek
11.2014 - 06.2021
- Controlled inventory costs through hands-on management and proactive changes.
- Orchestrated positive customer experiences by overseeing every area of everyday operations.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations...
- Integrated service and team management strategies to boost business profits.
- Coordinated and organized all food service inventory..
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Hired and managed kitchen . Certified team trainer and new FSL trainer.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Limited portion sizes and used garnishes to control food costs.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Coordinated and organized all food and beverage inventory.
- Hired and managed all kitchen staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Shift Leader/ Team Member
Quick Chek
01.2013 - 11.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Created successful work schedules for each team member and fully staff shifts.
- Enforced company policies and regulations with employees.
- Performed general equipment maintenance and repair to minimize downtime.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Participated in cross-functional team-building activities.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Continuously checked products for quality assurance according to strict guidelines.
- Sought out ways to go above and beyond job requirements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Business
Middlesex County College
Edison, NJHigh School Diploma - Business
Carteret High School
Carteret, NJ06.1987
Skills
- Food Safety Certified Serv Safe
- Conflict resolution
- Computer skill
- Staff Leadership
- Portion Control
- Food Safety
- Hiring standards
- Production records
- Cost controls
- Strategic planning
- Budgeting
- Safe food handling
- Kitchen equipment operation and maintenance
- Safety and Sanitation Standards
- Waste Reduction
- Brand Loyalty
Accomplishments
- Food Service Manager of the Quarter 2015, 2016, 2017, 2018, 2019, 2020. Food Service Manager of the District 2016. Food Service Manager of the Corporation 2016. Attended Disney Institute of Management 2017. # 1 Food Service totals in the District and Region.
- Kudos awarded in Food Safety Champion, Great Team Worker,Passion For Winning, Sandwich Master, Speed of Service, Warmer Champion.
Timeline
Food Service Manager
Royal Farms, Two Farms
08.2021 - Current
Food Service Manager
Quick Chek
11.2014 - 06.2021
Shift Leader/ Team Member
Quick Chek
01.2013 - 11.2014
Business
Middlesex County College
High School Diploma - Business
Carteret High School