Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Waitress

Donna Sampsell

Martinsburg,WV

Summary

Diligent and motivated professional committed to delivering precise and efficient service that consistently exceeds expectations. Strong emphasis on clear communication and teamwork fosters a collaborative environment, enabling faster and more accurate results. Proven ability to prioritize tasks effectively enhances overall productivity. Passionate about contributing excellence to the workplace while actively seeking opportunities for improvement and growth.

Overview

13
13
years of professional experience

Work History

Waitress

Mountaineer Meat Smokers
03.2025 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Coordinated with kitchen staff to ensure timely order delivery and accuracy.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Olive Garden Restaurant
08.2023 - 04.2025
  • Managed cash register operations, processing payments efficiently and accurately.
  • Trained new team members on service protocols and operational procedures.
  • Handled customer inquiries and complaints, resolving issues promptly to maintain loyalty.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Counselor

Promise Camp
06.2023 - 08.2023
  • Provided individualized counseling to children, fostering emotional and social development.
  • Facilitated group discussions, encouraging open communication and conflict resolution skills among participants.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Practiced empathy and understanding for the parties involved when difficult situations escalated.

OGP Worker

Walmart
01.2021 - 01.2022
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Collaborated with team members to ensure timely completion of daily tasks and goals.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.

Front Cashier and Packager

Gores Fresh Meats
01.2020 - 01.2021
  • Assisted customers with product selections and inquiries, providing knowledgeable support.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Approached every question or concern with calm and level-headed approach.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.

Front Barista

Daily Buzz Cafe
01.2018 - 01.2020
  • I would make food, drinks, clean, organize, take calls, and more. This job taught me how important it is to show up. When other staff would not show up, it hurt the business and the working staff tremendously. I am not working for myself or just for the customers, but also for my coworkers and supervisors, who put in a lot of time and work.

Nanny/Childcare

Various Families
06.2012 - 08.2014
  • Provided care for multiple children, their homes, and their pets. Organized and maintained children’s schedules, fed, changed, and provided care for basic needs. Organized play dates, cleaned the home, helped develop their social skills and education through age appropriate books, games, and experiences.

Education

Advanced Diploma -

Sherando High School
Stephens City, VA

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Liberty University
Lynchburg, VA
09.2025

Skills

  • Customer service
  • Effective multitasking
  • Effective team engagement
  • Strong attention to detail
  • Memory retention
  • Has experience with Word and Docs
  • Quality improvement
  • Time management
  • Critical thinking for problem-solving
  • Ensures accuracy in deliverables

Timeline

Waitress

Mountaineer Meat Smokers
03.2025 - Current

Waitress

Olive Garden Restaurant
08.2023 - 04.2025

Counselor

Promise Camp
06.2023 - 08.2023

OGP Worker

Walmart
01.2021 - 01.2022

Front Cashier and Packager

Gores Fresh Meats
01.2020 - 01.2021

Front Barista

Daily Buzz Cafe
01.2018 - 01.2020

Nanny/Childcare

Various Families
06.2012 - 08.2014

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Liberty University

Advanced Diploma -

Sherando High School

Hobbies and Interests

Volunteering, Writing, Health/Fitness, Church

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Donna Sampsell