Donna Sanabria
Tustin,California
Summary
Professional in training management prepared for leadership roles. Known for driving impactful training programs and improving performance metrics. Strong focus on team collaboration, adaptable to changing needs, and results-oriented. Skilled in curriculum development, coaching, and strategic planning. Valued for reliability and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Multi Unit Training General Manager
The Coffee Bean & Tea Leaf
Santa Ana , California
07.2017 - Current
- Provided leadership and development to General Managers and team members, enhancing customer service and profitability. Ensured proper scheduling aligned with business needs while maintaining labor costs and matrix requirements. Maintained a clean, well-merchandised store in compliance with TQE standards. Identified staffing needs and executed recruitment, interviewing, and hiring of qualified candidates.
General Manager
Starbucks
Tustin, Ca
06.2012 - 06.2017
- Implemented performance management processes to enhance customer service across multiple channels. Monitored programs for drive thru, fresh food, bakery, and mobile ordering efficiency. Minimized product shrinkage through effective inventory management and secondary product utilization. Conducted interviews and training sessions to recruit qualified baristas, ensuring high service standards. Addressed customer inquiries and complaints, upholding a commitment to customer-first policy. Established community partnerships with local schools, focusing on ROTC and workforce elective programs.
General Manager
Petco
Santa Ana, California
06.2006 - 06.2012
- Implemented customer satisfaction metrics through comprehensive surveys. Directed animal care, sales, inventory, grooming, and training operations. Supervised store opening and closing procedures alongside animal adoptions and vet clinics. Trained new managers on store procedures and company policies for operational excellence. Developed staff training programs to ensure exceptional customer service delivery. Collaborated with District Manager to enhance store branding in Test store initiative.
Education
Communication
CSUFullerton
Fullerton, CaSkills
ServSafe certification
Local store marketing
Leadership and management
Languages
Spanish
Certification
ServSafe Manager exp: 2028
Timeline
Multi Unit Training General Manager
The Coffee Bean & Tea Leaf
07.2017 - Current
General Manager
Starbucks
06.2012 - 06.2017
General Manager
Petco
06.2006 - 06.2012
Communication
CSUFullerton