Kiera Alvarez
Phoenix,AZ
Summary
Personable and dedicated Lead Server
with excellent communication and time management skills in fast-paced restaurant environments. Highly-motivated in providing genuine hospitality to establish rapport with patrons and maintain customer satisfaction and contribute to company success.
Overview
1
1
year of professional experience
Work History
Assistant Manager in Training/ Lead Server
The Federal American Grill
Scottsdale, AZ
01.2023 - 02.2024
- Assisted in the training and supervision of staff members.
- Provided guidance on how to handle difficult customer service situations.
- Maintained a safe working environment for employees by enforcing safety procedures.
- Handled customer complaints professionally while resolving issues quickly and efficiently.
- Ensured compliance with company policies and procedures at all times.
- Performed daily operations tasks such as restocking shelves, setting up displays, processing payments.
- Provided leadership support during periods of peak activity or high demand from customers.
- Efficiently communicated each teams progress and needs across multiple departments.
- Tracked cash handling procedures to ensure accuracy when making deposits or withdrawals.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assigned tasks to associates to fit individual skill levels and maximize team performance.
- Maintained current understanding of company offerings to better serve customers and team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Maintained weekend and holiday availability guaranteeing all shifts would be covered in various positions (Host/Busser/Food Runner/Expo/Server/Assistant Manager).
Education
High School Diploma -
Monterey High School
Monterey, CA06-2001
Skills
- Schedule Oversight
- Conflict Management
- Flexible Schedule
- Problem-Solving
- Menu Memorization
- Teamwork and Collaboration
- Team Leadership
- Liquor, wine, and food service
- Guest Relations
- Buffet setup and takedown
- Responsible and Trustworthy
- ServSafe Certification
- POS system operations
- Attention to Detail
Timeline
Assistant Manager in Training/ Lead Server
The Federal American Grill
01.2023 - 02.2024
High School Diploma -
Monterey High School
Similar Profiles
Ashley WalkerAshley Walker
FOH Manager at Federal American GrillFOH Manager at Federal American Grill
Richard "Rick" KittridgeRichard "Rick" Kittridge
Server /Junior Bartender at Federal American GrillServer /Junior Bartender at Federal American Grill
Eva WilsonEva Wilson
Teller III at American United Federal Credit UnionTeller III at American United Federal Credit Union
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions
Richard HiralezRichard Hiralez
Powder Coater at Desert Coating SolutionsPowder Coater at Desert Coating Solutions