Summary
Work History
Education
Skills
References
Timeline
Generic
Donna Santana

Donna Santana

Jamaica

Summary

Dynamic Parent Coordinator at NYCDOE with a proven track record in community outreach and conflict resolution. Expert in developing resources that enhance parental engagement and support diverse families. Skilled in conflict mediation and CPR certified, fostering trust and communication to create inclusive expierences, within our environments. Committed to empowering underrepresented communities through innovative initiatives.

Work History

Parent Coordinator

NYCDOE
  • Coordinated communication between parents and school staff to enhance engagement and support.
  • Organized workshops and events to foster parental involvement in student education.
  • Developed resources for parents to navigate school policies and procedures effectively.
  • Implemented feedback systems to gather parent insights and address concerns promptly.
  • Provided translation services for non-English speaking families during school events, meetings or conferences; reducing language barriers to promote equal access to information.
  • Developed strong relationships with parents, resulting in increased trust and communication between families and the school.
  • Championed various outreach initiatives aimed at engaging underrepresented communities within the district; amplifying diverse perspectives that foster inclusive learning environments.

Family Assistant

NYCDOE
  • Supported classroom activities and maintained a positive learning environment for students.
  • Assisted with lesson planning and implementation to enhance educational experiences.
  • Coordinated communication between teachers, parents, and administration to streamline processes.
  • Managed daily schedules and logistics for student transportation and events.
  • Developed resources and materials to support individualized learning needs of students.

School Aide

NYCDOE
  • Assisted teachers in daily classroom activities and student supervision.
  • Supported individualized education plans by providing tailored assistance to students.
  • Facilitated small group activities to enhance learning and engagement.
  • Maintained classroom organization and prepared materials for lessons.
  • Implemented behavioral management strategies to foster a positive learning environment.
  • Collaborated with staff to identify student needs and develop support strategies.
  • Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
  • Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
  • Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.

Health Aide

United Cerebral Palsy
  • Assisted clients with daily living activities to enhance independence and quality of life.
  • Administered medications as prescribed, ensuring compliance with health protocols.
  • Maintained accurate documentation of client care and progress for health assessments.
  • Collaborated with healthcare teams to develop individualized care plans for clients.
  • Trained new staff on best practices for patient care and safety procedures.
  • Implemented infection control measures to ensure a safe living environment for clients.
  • Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
  • Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
  • Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
  • Maintained home care records, changes in doctor's orders, diet or personal living activities.
  • Transported and accompanied patient to doctor visits or hospital.
  • Assisted patient by providing personal services such as bathing, dressing and grooming.
  • Provided emotional support during difficult times, fostering trust and positive relationships with patients.
  • Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
  • Administered medications as prescribed, reducing errors and ensuring proper dosing schedules were followed.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data from unauthorized access or disclosure.

TE Transitional Employee

Postal Service
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Crew Chief

Pan American Airlines
  • Supervised daily operations of crew members, ensuring compliance with safety regulations.
  • Coordinated flight schedules and crew assignments to optimize efficiency and adherence to timelines.
  • Trained new staff on operational procedures and safety protocols to enhance team performance.
  • Streamlined communication between crew and management, improving information flow during shifts.
  • Conducted regular safety audits to identify risks and implement corrective measures proactively.
  • Developed training materials that improved onboarding processes for new hires, increasing retention rates.
  • Led team meetings focused on performance improvement initiatives, fostering a collaborative work environment.
  • Managed team according to company standards and compliance requirements.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
  • Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
  • Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
  • Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.
  • Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
  • Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
  • Managed tight schedules to ensure timely project completion and client satisfaction.
  • Optimized resource allocation by accurately forecasting labor needs based on project timelines and client requirements.

Education

Master of Arts - Masters Program in Special Education

Grand Canyon University
Phoenix, AZ

Certificate in Special Ed - Special EdhPsyc

National Action Network
Bethel Community Church
06.2017

Bachelor of Arts - Liberal Arts And Sciences

College of New Rochelle
Manhattan, NY
06.1974

High School Diploma - Liberal Arts And Sciences

St. Pascal Baylon HS.
Jamaica, NY
06.1969

Skills

Conflict Mediation Certification

Cornell Nutrition Certified

Conflict Resolution

CPR Certified

Affiliated Services for a Health Fair

Eyes On Education Free Eyeglasses Program

includes Seniors

Free Baseball Game tickets

Plays piano

Bilingual/ Spanish

Community Outreach

Free Services, Events, and Promotions

available to Seniors

References

Theresa Hooks

Director of Early childhood

Donavan Richards

Borough President

Senator Sanders,Jr.

Senator

Ruby Ricketts

Senior/ Pianist

Agape Church of God

Timeline

Parent Coordinator

NYCDOE

Family Assistant

NYCDOE

School Aide

NYCDOE

Health Aide

United Cerebral Palsy

TE Transitional Employee

Postal Service

Crew Chief

Pan American Airlines

Master of Arts - Masters Program in Special Education

Grand Canyon University

Certificate in Special Ed - Special EdhPsyc

National Action Network

Bachelor of Arts - Liberal Arts And Sciences

College of New Rochelle

High School Diploma - Liberal Arts And Sciences

St. Pascal Baylon HS.

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