Donna Santistevan
Schertz
Summary
Dynamic Trainer with a proven track record at Continuum/Everise, specializing in new hire training and public speaking. Expert in planning and coordination, I foster professional growth through tailored mentoring, enhancing staff productivity and engagement. Recognized for creative problem-solving and delivering impactful training initiatives that drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Trainer
Continuum/Everise
10.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Hair Stylist
Self Employed Services
07.2017 - 08.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Receptionist
Riightway Disposal
06.2017 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Hairstylist/Esthetician
Trinidad State College
Trinidad, CO05-2017
High School Diploma -
Trinidad Catholic High
Trinidad, CO05-1984
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Timeline
Trainer
Continuum/Everise
10.2021 - Current
Hair Stylist
Self Employed Services
07.2017 - 08.2021
Receptionist
Riightway Disposal
06.2017 - 07.2021
No Degree - Hairstylist/Esthetician
Trinidad State College
High School Diploma -
Trinidad Catholic High
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