Donna Seamon
Panama City Beach,FL
Summary
Thorough and reliable Housekeeping Manager experienced in providing housekeeping for high-traffic locations, including managing 2 properties at once. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Overview
25
25
years of professional experience
Work History
Housekeeping Manager
Red Roof Inn
Panama City, FL
06.2009 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 10 housekeepers.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated household cleaning service operations and managed client relations.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Housekeeping Manager
Super Eight
Panama City, FL
06.2008 - 10.2018
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
Receptionist
Coastal Insulation
Panama City, FL
09.1998 - 09.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL05.1983
Skills
- Cleaning Practices
- Performance Improvements
- Document Control
- Health and Safety Compliance
- Training and Mentoring
- Inter-Department Collaboration
- Customer Service-Focused
- Guest Relations
- Quality Improvements
- Customer Relationship Management
- Supply Inventory Management
- Department Coordination
- Cleaning and Sanitation
- Scheduling and Planning
- Task delegation
- Team building
- Customer service
- Attention to detail
- Cross-functional collaboration
- Decision making
Timeline
Housekeeping Manager
Red Roof Inn
06.2009 - Current
Housekeeping Manager
Super Eight
06.2008 - 10.2018
Receptionist
Coastal Insulation
09.1998 - 09.2008
High School Diploma -
Robert E Lee High School