Donna Semiken
Cape Coral,FL
Summary
Highly trained professional with combination of experience in medical field and office administration with a proven record of accomplishment in areas of accounting, customer relations, scheduling and general office operations. Strong organization, time management, communication and leadership skills that allow me to work effective with others at all levels.
Overview
15
15
years of professional experience
Work History
Insurance Verification-Billing Specialist
Vascular & Vein Center At Gulfcoast Surgeons
Fort Myers, FL
07.2015 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Perform clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process.
- Works with others in a team environment.
- Obtain referrals and authorizations for patients, update patients documentation,
- Handle payments for services.
- Work remote using discipline and strong time management.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with Billing Department to facilitate decision-making for patient insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Reviewed 150 patient cases per week and verified insurance coverage information.
- Determined appropriateness of payers to protect organization and minimize risk.
- Verified client information by analyzing existing evidence on file.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered phone calls and messages for 4 physicians and 3 medical facilities scheduling appointments and handling patient inquiries.
Bookkeeping Assistant
Rons Lawn Service
Esteri, FL
06.2014 - 03.2015
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Organized and carried out proactive month-end, quarterly, year-end including yearly IRS 941.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Increased customer satisfaction by filing taxes on time and promptly resolving issues.
- Prepared monthly invoices, statements, weekly payroll, entered New Hires into Florida New Hire System
Court Clerk III
Lee County Clerk Of Circuit Court
Fort Myers, FL
12.2013 - 03.2015
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Prepared and distributed court orders, probation orders and sentencing information.
- Maintained docket calendar and database for Drug, court and Mental Health court.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
- Used software to prepare dockets or calendars of cases.
- Prepared courtrooms for session by uploading docket through court electronic system.
Salon Receptionist/Facial Specials
Awakening Bliss Salon
Cape Coral, FL
05.2005 - 07.2006
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Escorted clients to spa areas, treatment rooms and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Listened closely to customer complaints and responded appropriately to issues.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Personnel and Training Compliance Coordinator
Cape Coral Police Department
Cape Coral, FL
04.2000 - 02.2005
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Facilitated employee termination process and performed employee exit paperwork and relay pertinent information to appropriate personnel.
- Supply supervisors with employee performance management and offered recommendation for new hires.
- Responsible for time sensitive/confidential assignments.
- Provided feedback and information within the department regarding Human Resource issues.
- Responsible for Human Resources file maintenance.
- Assisted with training and audits.
- Wrote contracts for company employees.
- Used software system to enter training for all employees.
- Liaised between executives, Human Resources Department Finance Department and New Hire Employees.
- Conducted recruitment at job fairs to meet company staffing goals and maintain effective business operations.
- Created Status Changes and maintained Position Control Manual for promotions, new hires evaluations and pay increases.
- Provided assistance to personnel and general public through email, phone, text, mail, memo or in person.
Education
Skincare Specialist
Florida Academy
Fort Myers, FL05.2005
Massage Therapy
Atlanta School of Massage
Atlanta, GA03.1999
Accounting And Business Management
Grumman Institute of Technology
Bohemia, NY09.1989
Business Administration
Suffolk Community College
Riverhead, NY09.1985
Skills
- Efficient and Detail-Oriented
- Creative Problem Solving
- Organization and Time Management
- Customer Relations
- Bank Reconciliation
- Accounts Payable and Receivable
- Verbal and Written Communication
- Quickbooks
- Athena Health Software
- Recordkeeping
- Invoice and Statement Preparation
- Computer Proficiency
- Scheduling
- Cash Handling
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Customer Data Confidentiality
Timeline
Insurance Verification-Billing Specialist
Vascular & Vein Center At Gulfcoast Surgeons
07.2015 - Current
Bookkeeping Assistant
Rons Lawn Service
06.2014 - 03.2015
Court Clerk III
Lee County Clerk Of Circuit Court
12.2013 - 03.2015
Salon Receptionist/Facial Specials
Awakening Bliss Salon
05.2005 - 07.2006
Personnel and Training Compliance Coordinator
Cape Coral Police Department
04.2000 - 02.2005
Skincare Specialist
Florida Academy
Massage Therapy
Atlanta School of Massage
Accounting And Business Management
Grumman Institute of Technology
Business Administration
Suffolk Community College