Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Balazs

Willoughby,OH

Summary

Skilled Insurance Verification Specialist accustomed to assisting 60 + customers per day with benefit and eligibility questions and concerns. Adept at handling 30 to 80 inbound and outbound phone calls on multi line system. Proficient in all facets of Insurance Verificaiton Unit, Credit Calls and Processing.

Overview

40
40
years of professional experience

Work History

Specialist, Insurance Verification, Processing

Progressive Insurance
Mayfield Village, OH
07.2007 - Current
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
  • Followed all company policies and procedures to deliver quality work.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding departments operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Processed work items in a efficient, timely matter.

Sales Associate

Hayden Jewelers
Mentor, OH
04.2004 - 05.2022


  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Bartender

Corner Bar And Grill
South Euclid, OH
03.2002 - 01.2005


  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Sales Associate

Camelot Music/FYE
Mentor, OH
12.1998 - 06.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Education

High School Diploma -

Willoughby South High
Willoughby
06.2000

Skills

  • Call Documentation
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Proficiency in state reporting and Processing
  • Skilled in Netagent

Timeline

Specialist, Insurance Verification, Processing

Progressive Insurance
07.2007 - Current

Sales Associate

Hayden Jewelers
04.2004 - 05.2022

Bartender

Corner Bar And Grill
03.2002 - 01.2005

Sales Associate

Camelot Music/FYE
12.1998 - 06.2003

High School Diploma -

Willoughby South High

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Ann Balazs