Jakaia Ringer
Raleigh,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Quest Diagnostics
02.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Customer Service Specialist
REMX
04.2022 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Data entry – entered customers information into spreadsheets
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Temp Associate Operations Processor
Wells Fargo
04.2022 - 10.2022
- Receiving, logging, batching, scanning, preparing and distributing incoming and/or outgoing mail; verifying or matching data on documents; performing simple data entry tasks; performing routine math calculations.
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Handled various accounting transactions.
Technical Support Agent
Alorica
01.2020 - 04.2022
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered average of 100+ calls, emails and faxes per day
- Assisted customers with payments and as well as troubleshooting devices.
Shift Supervisor
KFC
03.2017 - 01.2020
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Associate Degree - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2024
High School Diploma - undefined
Continental Academy
2021
Skills
- Call Documentation
- Data Entry
- Credit Card Processing
- Inbound and Outbound
- Communication
- Insurance Terminology
- Outpatient Procedures
- Patient Database Maintenance
Timeline
Insurance Verification Specialist
Quest Diagnostics
02.2023 - Current
Customer Service Specialist
REMX
04.2022 - 12.2022
Temp Associate Operations Processor
Wells Fargo
04.2022 - 10.2022
Technical Support Agent
Alorica
01.2020 - 04.2022
Shift Supervisor
KFC
03.2017 - 01.2020
Associate Degree - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma - undefined
Continental Academy