STEPHANIE RAMIREZ
VICTORIA,TEXAS
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Victoria ENT and Associates
Victoria, Texas
2003 - 01.2020
- Verified insurance benefits to check enrollment eligibility and financial responsibility.
- Explained patient financial responsibility and ICD codes for best coverage.
- Reviewed and corrected patient charts for completed information.
- Answered telephones, scheduled patients, and prepared patient charts.
- Pre-Authorized CAT Scans (computed tomography scan) and MRIs (magnetic resonance scan) for patients scheduled at Hospitals and free-standing facilities prior to their appointment.
- Previously The Foot Center, Victoria, Texas
- Verified insurance benefits to check enrollment eligibility and financial responsibility.
- Explained patient financial responsibility and ICD codes for best coverage.
- Reviewed and corrected patient charts for completed information.
- Answered telephones, scheduled patients, and prepared patient charts.
Education
High School - undefined
Victoria High School
06.1989
Skills
Achieved high customer satisfaction through effective resolution of inquiries and complaints Improved service processes, leading to increased customer retention Developed strong client relationships, resulting in enhanced loyalty and repeat business
Facilitated strategic initiatives in provider relations, driving organizational alignment and elevating standards of patient care
Oversaw multiple assignments, aligning efforts with team objectives and guaranteeing timely completion of all projects
Revamped data entry workflows and documentation techniques to ensure meticulous and trustworthy records
Developed and implemented thorough verification protocols to validate insurance coverage and support client onboarding
Created and maintained comprehensive documentation protocols to facilitate regulatory adherence and improve efficiency in information access
Conducted analysis and refinement of telephone system procedures to streamline call resolution times
Redesigned appointment scheduling systems to ensure efficient organization and increased accessibility for patients seeking healthcare services
Certification
- Medical Coding
- Medical Terminology: A Word Association Approach
- Medical Terminology II: A focus on Human Disease
- Human Anatomy and Physiology
Timeline
High School - undefined
Victoria High School
Insurance Verification Specialist
Victoria ENT and Associates
2003 - 01.2020