Kiara Gina Webb
Birmingham,AL
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Callahan Eye Foundation Hospital
09.2021 - Current
- Answered phone calls and messages for over 100 physicians and medical facility members.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures.
- Updated patient records with accurate, current insurance policy information.
- Generated reports to track insurance verifications and claim progress.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Patient Encounter Specialist
UAB Medicine
04.2020 - 09.2021
- Managed over 50 customer calls per day.
- Assisted over 50 patients per day during word period.
- Processed eligibility and benefits verification and authorization requests.
- Answered multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of patient finances, records, and health statuses.
- Collected deposits, fees and payments.
- Made sure patients orders and insurance were authorized and valid for upcoming appointments, If not added I would seek to obtain order and/or authorization.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Healthcare Billing Specialist
Atena
02.2018 - 04.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
Education
Bachelor of Science - Business Administration And Management
Valencia College
Orlando, FL05.2023
High School Diploma -
Poinciana High School
Kissimmee, FL05.2019
Skills
- Bilingual (English-Spanish)
- Efficient and Detail-Oriented
- Critical Thinking
- Complex Problem-Solving
- Customer Care
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Service and Support Software
- Data Verification
- Electronic Authorization Processing
- Customer Database Systems
- Prior Authorization Processing
- Medical Records Verification
- CPT Coding
- Patient Eligibility Requirements
Timeline
Insurance Verification Specialist
Callahan Eye Foundation Hospital
09.2021 - Current
Patient Encounter Specialist
UAB Medicine
04.2020 - 09.2021
Healthcare Billing Specialist
Atena
02.2018 - 04.2020
Bachelor of Science - Business Administration And Management
Valencia College
High School Diploma -
Poinciana High School
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