Donna Shell
Reston,VA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Assistant
Lindsay Volvo Cars
Alexandria, VA
01.2021 - Current
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums, and adjustments.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Organized claims paperwork and booked appointments with customers.
- Provided extended warranty data and pricing to sales departments.
- Managed logistics of incoming and outgoing components shipments.
- Organized information by using spreadsheets, databases or word processing applications.
- Handled billing related activities focused on medical specialties.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Warranty Administrator
Fairfax Volvo Vw
Fairfax, VA
03.2013 - 01.2021
- Managed logistics of incoming and outgoing components shipments.
- Signed payment approvals accepted claims.
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums, and adjustments.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Handled billing related activities focused on medical specialties.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Education
High School Diploma -
ODU
Virginia Beach, VASkills
- Meeting deadlines
- Complaint handling
- Customer assistance
- Verbal and written communication
- Customer service
- Microsoft office
Certification
Master Warranty Administrator, Volvo
Websites
Timeline
Service Assistant
Lindsay Volvo Cars
01.2021 - Current
Warranty Administrator
Fairfax Volvo Vw
03.2013 - 01.2021
Master Warranty Administrator, Volvo
High School Diploma -
ODU