Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Zulneris Diaz Viera

Conroe,TX

Summary

I am Effective and outgoing, very professional with exemplary service skills. I am Focused, and promoting enthusiastic attitude. Providing great support and maintaining professionalism in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Service Assistant

Toyota Dealership
Huntsville, TX
06.2024 - 11.2024
  • Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
  • Resolved customer complaints promptly and efficiently.
  • Answered phones to take incoming orders or address customer concerns.
  • Maintained cleanliness of store by organizing shelves and displays according to company standards.
  • Provided excellent customer service to ensure repeat business.

Host

Chuy's Tex-Mex Restaurant
Shenandoah, TX
06.2020 - 10.2022
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Inspected dining areas for any damages or defects.
  • Resolved conflicts between customers when necessary.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Education

Bachelor of Science - Pre Nursing

Sam Houston State University
Huntsville, TX
05-2027

High School Diploma -

Conroe High School
Conroe, TX
05-2023

Skills

  • Customer service
  • Relationship building
  • Meeting deadlines
  • Cleaning techniques
  • Scheduling appointments
  • Verbal and written communication
  • Hospitality
  • Customer assistance

Languages

English
Professional
Spanish
Professional

Accomplishments

  • I received Peer Leadership Award twice
  • I received a Braces scholarship
  • I took AP classes
  • I've passed my classes with A's and B's
  • I was top of my class

Affiliations

  • I played volleyball for 5 years
  • I did cheerleading for 6 years

Timeline

Service Assistant

Toyota Dealership
06.2024 - 11.2024

Host

Chuy's Tex-Mex Restaurant
06.2020 - 10.2022

Bachelor of Science - Pre Nursing

Sam Houston State University

High School Diploma -

Conroe High School

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Zulneris Diaz Viera