Donna shimp
Fort Mill,SC
Summary
Results-driven professional with extensive experience in budget management and staff supervision. Known for developing impactful service strategies that improve retention and drive operational efficiency, fostering collaboration across departments.
Overview
5
5
years of professional experience
Work History
General Manager
Circle K
tegacay, sc
10.2021 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Delegated tasks to staff, establishing clear priorities and goals to enhance team performance.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout organization.
- Created staff schedules and monitored payroll to ensure budget compliance and operational efficiency.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed daily operations to ensure efficient store performance.
- Oversaw staff training and development to enhance service quality.
- Implemented inventory control procedures to optimize stock management.
- Coordinated promotional events to enhance customer engagement and boost sales.
- Analyzed financial reports to identify cost-saving opportunities.
- Ensured compliance with safety regulations and company policies.
- Fostered a positive work environment through team building activities.
- Developed operational strategies to improve overall store efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
asst. manager
Wendys Restaurant
Kings Mountain, North Carolina
04.2021 - 10.2021
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies to ensure consistent stock availability and support uninterrupted service.
- Conducted quality inspections of food preparation and presentation to uphold standards and enhance guest satisfaction.
- Resolved customer complaints promptly to enhance dining experience and loyalty.
- Collaborated with management on staff development and training initiatives.
- Implemented health and safety protocols to ensure compliance and maintain a clean, safe work environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Pymatuning Vally
Andover, OH06.1989
Skills
- Strategic planning
- Financial analysis
- Budget management
- Operational strategies
- Customer relationship management
- Customer relations
- Inventory management
- Labor cost controls
- Staff supervision
- Employee scheduling
- Staff training/development
- Problem resolution
- Team building
- Facility management
- Deadline oriented
- Team player
Timeline
General Manager
Circle K
10.2021 - Current
asst. manager
Wendys Restaurant
04.2021 - 10.2021
High School Diploma -
Pymatuning Vally