Donna Simpson
Reynoldsburg,OH
Summary
Results-driven Team Leader at WellNow Urgent Care with extensive experience in operational efficiency and customer satisfaction enhancement. Expertise in performance improvement methodologies and project management, successfully implementing process enhancements that elevated patient satisfaction ratings. Proven ability to foster a collaborative work environment, motivating teams to achieve strategic goals. Strong analytical and problem-solving skills utilized to drive organizational success.
Overview
16
16
years of professional experience
Work History
Team Leader
WellNow Urgent Care
10.2012 - 11.2025
- Enhanced patient flow by leading daily operations and quality care initiatives.
- Trained team members on urgent care protocols to ensure best practices adherence.
- Implemented process improvements, boosting patient satisfaction and operational efficiency significantly.
- Coordinated with providers to streamline treatment plans and enhance communication.
- Monitored performance metrics to identify service delivery improvement areas effectively.
- Ensured compliance with regulations and policies, maintaining operational integrity across functions.
AR Specialist
Cardinal Health
04.2012 - 10.2012
- Ensured timely collections, minimizing outstanding balances in accounts receivable.
- Analyzed payment trends, resolving discrepancies with effective corrective actions.
- Collaborated with teams to resolve billing disputes, enhancing client communication.
- Streamlined invoicing, improving accuracy and reducing processing time significantly.
- Reviewed accounts monthly to assess aging and pursue collection of funds.
- Maintained confidentiality of financial data, adhering to policies and regulations.
Billing Manager
Thoracic and Cardiovascular Surgery Inc.
11.2009 - 05.2012
- Ensured timely invoice submission and accuracy, improving billing operations overall.
- Streamlined collections processes to reduce outstanding accounts receivable balances significantly.
- Implemented billing policies, enhancing compliance with regulatory standards across operations.
- Trained staff on billing software, increasing team efficiency and knowledge retention.
- Analyzed financial data trends, informing strategic decisions for revenue enhancement initiatives.
- Collaborated with clinical teams to resolve discrepancies, boosting patient satisfaction levels.
Education
High School Diploma -
Groveport Madison
Groveport, OHSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Documentation and reporting
- Work planning
- Analytical thinking
- Complex Problem-solving
- Performance improvement
- Goal setting
- Overseeing daily activities
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Team Leader
WellNow Urgent Care
10.2012 - 11.2025
AR Specialist
Cardinal Health
04.2012 - 10.2012
Billing Manager
Thoracic and Cardiovascular Surgery Inc.
11.2009 - 05.2012
High School Diploma -
Groveport Madison