Overview
Work History
Education
Hero of Battle award 2021
Timeline
Generic

Donna Skinner

Taunton,MA

Overview

8
8
years of professional experience

Work History

Claims Operations Manager

RXO
10.2020 - Current
  • Reduced claim turnaround time with the introduction of automation in key operational areas.
  • Managed vendor relationships to ensure effective coordination of resolution of claims for stores an customer.
  • Developed data-driven strategies for continuous improvement in claims management processes.
  • Enhanced customer satisfaction by improving communication channels and providing timely updates on claim status.
  • Facilitated resolution of escalated customer complaints regarding claim decisions, restoring trust and preserving business opportunities where possible.
  • Streamlined claims operations by implementing efficient processes and technology solutions.

Operations Manager

XPO Logistics
06.2018 - 10.2020
  • Work with major appliance retailer on delivering to end customers.
  • resolve problems between contractors and retailer
  • route monitoring
  • setting up daily routes
  • always actively recruiting for new carriers
  • managed fleet for flatbed trucks

Fleet Manager

XPO Logistics
07.2017 - 06.2018
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Maintained asset list of fleet within the region
  • scheduled fleet for service
  • reported breakdowns and set road calls.

Education

High School Diploma -

New Bedford Regional Vocational H.S.
New Bedford, MA
05-1981

Hero of Battle award 2021

received for my valuable contribution in the reduction of claims

Timeline

Claims Operations Manager

RXO
10.2020 - Current

Operations Manager

XPO Logistics
06.2018 - 10.2020

Fleet Manager

XPO Logistics
07.2017 - 06.2018

High School Diploma -

New Bedford Regional Vocational H.S.

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Donna Skinner