DONNA SMITH
Peyton
Summary
Dynamic and results-driven European Wax Center Manager with a proven track record of optimizing operations for maximum efficiency and profitability. Expertise in resource coordination, staff management, and operational scheduling aligns with business objectives and customer demands. A natural leader and analytical problem-solver, skilled in fostering team collaboration, enhancing customer relations, and building lasting partnerships. Committed to leveraging training initiatives and morale-boosting strategies to elevate employee engagement and drive overall performance.
Overview
33
33
years of professional experience
Work History
Regional Director
European Wax Center
05.2024 - Current
- Implemented cost-saving initiatives, optimizing resource allocation and increasing profitability within the region.
- Established key performance indicators to monitor team effectiveness and operational efficiency across all centers.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Center Manager
European Wax Center
10.2021 - Current
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Supervised staff members, providing guidance and support to enhance work performance.
- Uphold standards by keeping facility well-maintained, clean, and safe for all visitors.
- Maintained updated records on employee attendance, performance evaluations, and disciplinary actions.
- Conducted regular staff meetings to discuss progress, challenges, and upcoming events.
- Monitored inventory levels of supplies and materials, placing orders to avoid shortages or delays in service provision.
- Handled customer complaints, resolving issues promptly to maintain satisfaction levels.
- Improved communication and employee engagement by collaborating with area managers.
- Managed daily operations of center, ensuring smooth functioning and efficient service.
- Trained new employees on company policies, procedures, and job responsibilities.
Waxing Specialist
European Wax Center
03.2016 - 10.2021
- Educated guests on wax frequency and post-care maintenance.
- Provided facial and body skincare waxing treatments.
- Uphold strict confidentiality regarding client information and services provided.
- Demonstrated strong interpersonal skills while building rapport with diverse clientele base.
- Ensured timely completion of all waxing appointments while maintaining high quality results.
- Informed clients of new items released from product lines.
- Cleaned and sterilized equipment and working areas.
- Recommended personalized skincare products tailored to clients' skin types.
- Actively participated in staff meetings to discuss performance metrics, goals, and areas for improvement.
- Educated clients on proper pre-and post-wax care to ensure their satisfaction and comfort.
- Operated efficiently under pressure during peak business hours without sacrificing attention to detail.
- Maintained cleanliness and hygiene of wax room and equipment according to company standards.
- Maintained professional appearance in accordance with company dress code policy.
- Trained new hires and cross-trained existing employees in proper waxing techniques.
- Addressed any client concerns or questions about waxing process professionally and empathetically.
- Developed and maintained strong customer relationships.
Machine Operator
Springs Fabrication
03.2015 - 07.2015
- Completed daily job checklists to desired standard and with designated timeframe.
- Followed documented processes to comply with standardized work orders.
- Paid high attention to detail to minimize production scrap.
- Adhered to proper procedures and wore protective gear to avoid safety risks.
- Demonstrated sound knowledge of Good Manufacturing Practices (GMPs) and operational processes.
- Maintained clean work area to foster optimal safety and production.
- Worked efficiently to support production pace.
- Operated various machines to manufacture parts and products.
- Conducted safety checks on machines before starting work each day.
- Monitored machine performance and output quality for consistency.
Maintenance Manager
AC First
08.2009 - 08.2014
- Responsible for the maintenance management, vehicle repairs and 300 maintenance personnel on Kandahar Air Base.
- Conduct production meetings with managers and supervisors on equipment status in repair and review shop status and production reports.
- Review and brief the control account managers budget for the department as required.
- Interview, select and place candidates into open positions and instill discipline by methods of Letters of Concern or Employee Corrective Actions.
- Review employee performance, recommend termination and or recommendations to retain employees upon completion of their current employee agreement.
- Coached, mentored and recommended personnel to seek upward mobility in job placement.
- Constantly monitor repair activities and safety procedures while maintaining emphasis placed on safety of the employee and zero damage to equipment.
- Plan work schedules, distribution of work and provide clear guidance of mission, tasks and objectives to employees for their understanding to keep them informed which promotes motivation.
- Promote team building and increase morale with positive interjections of counseling, problem solving, appraisals, awards, cook outs, talking constantly with employees and disciplinary actions as required.
Mechanic
J&J BMAR
08.2004 - 07.2009
- Serviced all aspects of vehicles but not limited to kingpins, hubs, brakes, filters and lights.
- Performed troubleshooting techniques when required to isolate faults and determine what parts to requisition for repairs.
- Maintained service records and performed quality checks on equipment and service packets.
- Rebuilt 6.5 liter diesel engines for High Mobility Multipurpose wheel vehicle (HUMMV).
- Disassembled and rebuilt engines on an assembly line and tested on a dynamometer prior to being placed in user stock.
- Inspected M870 and M872 trailers and performed repairs to the frame, body, tires, airlines, air asks, brakes, and lights. Replaced all seals in trailer and wiring as required.
- Performed maintenance on M978 fuel tankers disassembled and reassembling the pump house and performing pressure eating and fuel testing upon completion.
Welder
Trane
04.1998 - 10.2002
- Mounted and secured workpieces on production equipment using cranes, hoists or banding machines.
- Set up appropriate support structures to reach weld locations.
- Achieved long-lasting welds using proper technique and materials selection.
- Fabricated and joined required parts to finalize work.
- Assessed welded surfaces, structures and components to identify errors.
- Supported fast-paced production work with high-quality welds on products.
- Checked welds against weld size and appearance specifications, keeping quality consistent.
- Followed established safety protocols while operating heavy machinery or handling hazardous materials.
- Operated welding equipment to join metal components for various industries.
- Adjusted welding machine settings based on material type, thickness, and desired outcome.
- Kept work area clean and organized to maintain safe working environment.
Mechanic
U.S. Army
09.1993 - 07.1997
- Possessed and maintained tools to perform maintenance on heavy and hydraulic equipment.
- Test drove vehicles to confirm safe and proper operation.
- Handled repair work on mechanical, hydraulic and electrical systems of diverse vehicles.
- Conducted routine maintenance work to enhance vehicle functionality and longevity.
- Diagnosed problems using manual, visual and computer-assisted methods.
- Performed oil changes, tune-ups and alignments.
- Communicated effectively with team members to maintain positive work environment.
- Utilized hand tools and power tools to complete repairs efficiently and accurately.
- Kept work area clean, organized, and safe by following established procedures.
- Rebuilt engines, transmissions, or other major components.
- Repaired and replaced damaged or worn parts, such as brake pads and wheel bearings.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Operated heavy machinery, such as lifts and hoists, to safely move vehicles during repair process.
Education
Esthetics
Salon Professional Academy
Colorado Spring, CO02-2016
Mechanics
Advanced Military Training
Aberdeen, Maryland03-1994
Boot Camp
Basic Military Training
Ft. Leonardwood, MO11-1993
Diploma - General
Valley High School
Las Vegas, NV06-1993
Skills
- Staff Leadership
- Problem Solving
- Policy Implementation
- Operations Management
- Time Management
- Decision Making
- Staff hiring
- Training Coordination
- Inventory Control
- Customer Service
- Employee Development
- KPI Tracking
- Customer Retention
- Reliability
- Interpersonal Communication
- Performance Evaluation and Monitoring
- Attention to Detail
- Employee Motivation
- Staff training and development
Timeline
Regional Director
European Wax Center
05.2024 - Current
Center Manager
European Wax Center
10.2021 - Current
Waxing Specialist
European Wax Center
03.2016 - 10.2021
Machine Operator
Springs Fabrication
03.2015 - 07.2015
Maintenance Manager
AC First
08.2009 - 08.2014
Mechanic
J&J BMAR
08.2004 - 07.2009
Welder
Trane
04.1998 - 10.2002
Mechanic
U.S. Army
09.1993 - 07.1997
Mechanics
Advanced Military Training
Boot Camp
Basic Military Training
Diploma - General
Valley High School
Esthetics
Salon Professional Academy