Summary
Overview
Work History
Education
Skills
Timeline
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Donna Sparks

Mundelein,IL

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

8
8
years of professional experience

Work History

Retail Parts Pro

Advanced Auto Parts
07.2023 - Current
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Increased customer satisfaction by providing exceptional service and accurate product information.
  • Developed comprehensive knowledge of various automotive systems which led to more efficient and accurate product recommendations.
  • Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
  • Cycle Counts
  • Set Planograms
  • Opening and Closing Store
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Manager

Dollar Tree
07.2023 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Store Manager

Circle K Gas Station
04.2017 - 11.2022
  • Entering weekly numbers
  • Count money and fill safe
  • Make schedules with legion
  • Submit payroll
  • Weekly cigarette counts
  • Bi-weekly tobacco counts
  • Daily paper work
  • Daily lottery scans and balancing
  • Commodity counts
  • Weekly store ordering
  • Opening and closing of store
  • Prepared food to be cooked
  • Cooked food
  • Set planograms
  • Monitored for eco-sure visits
  • Took temperatures daily
  • Greeted customers upon entering
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Knowledge of a P&L

Education

Some College (No Degree) -

Deerfield
Deerfield, IL

Some college -

Servsafe certificate -

Skills

  • Proven leader
  • Dependable and reliable
  • Works well under pressure
  • Team player
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Team collaboration
  • Parts installation
  • Operations management
  • Invoice processing
  • Staff training
  • Suggestive selling
  • Cycle counting
  • Vendor relations
  • Coordinating paperwork

Timeline

Retail Parts Pro

Advanced Auto Parts
07.2023 - Current

Assistant Manager

Dollar Tree
07.2023 - Current

Store Manager

Circle K Gas Station
04.2017 - 11.2022

Some college -

Servsafe certificate -

Some College (No Degree) -

Deerfield

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Donna Sparks