Donna Stacey
Kroger
Erie
31
years of professional experience
Experienced front-end cashier with strong POS, cash handling, and customer service skills. With a friendly demeanor. Known for reliability, punctuality, and accurate high-volume transactions, with a calm approach to problem-solving and team support during busy shifts.
Work History
Front-end Cashier
4 Years 1 Month- Processed customer transactions accurately using point-of-sale systems and verified payment methods
- Scanned merchandise efficiently while maintaining accuracy and bagging standards
- Provided friendly customer service and answered questions regarding pricing, promotions, and product locations
- Resolved checkout issues by applying store policies and escalating complex concerns appropriately
- Collaborated with front-end team members to deliver consistent service during high-volume periods
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Enhanced team morale by maintaining a positive attitude and encouraging peers during busy periods.
Front-end Associate/ Cashier
4 Years 11 Months- Operated register transactions with accuracy, handling cash, card, and digital payments.
- Assisted customers with self-checkout, price checks, and front-end questions.
- Maintained organized checkout lanes and stocked essential front-end supplies.
- Bagged merchandise carefully to protect items and support efficient customer flow.
- Resolved minor customer concerns by directing shoppers to appropriate store resources.
- Supported returns and exchanges while following store policies and procedures.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided prompt assistance at front end.
- Processed cash, card, and mobile transactions accurately.
Drive-Thru Cashier
17 Years 6 Months- Processed drive-thru orders accurately while maintaining fast, friendly customer service.
- Confirmed menu items and special requests to reduce order errors.
- Communicated clearly with kitchen staff to support timely order fulfillment.
- Resolved customer concerns professionally while preserving smooth drive-thru flow.
- Balanced multiple orders during peak periods with speed and consistency.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Education
High School Diploma
Skills
Point-of-sale system operation
Cash handling
Excellent customer service
Customer service
Reliability and punctuality
Quick learner
Strong work ethic
Patience and empathy
Problem-solving
Creative thinking
Timeline
Front-end Cashier
Kroger
2022.09 - CurrentRead More
Front-end Associate/ Cashier
Walmart
2018.03 - 2023.02Read More
Drive-Thru Cashier
Taco Bell
1996.03 - 2013.09Read More
Woodhaven/Brownstown
High School Diploma
Read More