Donna Stachowiak
Austin,TX
Summary
Energetic, enthusiastic, and effective meeting planning professional.
Conference services professional prepared to deliver outstanding event planning and execution. Extensive experience in managing comprehensive logistics and fostering positive client relationships ensures impactful results. Focused on collaborative teamwork and adapting to changing needs, with strengths in organizational skills and effective communication.
Overview
40
40
years of professional experience
Work History
Conference Services Manager
Omni Barton Creek Resort & Spa
05.2022 - Current
- Managed logistics for conferences and meetings, ensuring seamless execution of events and guest satisfaction.
- Developed and maintained strong relationships with clients to customize event planning services.
- Managed guest room blocks to maximize revenue.
- Effectively communicated with resort departments through emails, group resumes, and in person interactions.
- Mentored team members on best practices in event management and customer service.
- Collaborated with culinary teams to create tailored menus that aligned with client expectations.
- Oversaw audiovisual setups, ensuring all technical requirements met client specifications for events.
- Cultivated positive relationships with clients, leading to repeat business and an expanded customer base.
- Demonstrated Omni culture in daily engagement with associates and guests
Conference Services Manager
Omni La Mansion Del Rio Hotel and Mokara Hotel and Spa
11.2009 - 10.2020
- Coordinated meetings and conferences for 10 to 450 persons with an emphasis on corporate clientele.
- Interaction with hotel departments through detailed verbal and written communication to include BEOs and group resumes to provide exceptional service to guests, drive revenue, and increase repeat business.
- Effective management of group room blocks to drive rooms revenue.
- Provided memorable experiences for clients by working closely with the banquet, culinary, and audiovisual departments on event execution utilizing creativity and innovation.
- Recommended and worked with outside vendors to benefit clients.
- Accompanied Sales Managers on site visits to provide expertise and assist with closing business.
- Consistently maintained high personal and hotel Medallia group satisfaction scores.
Convention Services Manager
Omni San Antonio Hotel at the Colonnade
11.1999 - 11.2009
- Coordinated meetings and conferences for 20 to 750 persons with an emphasis on military, educational, religious, and law enforcement.
- Engaged hotel departments through detailed verbal and written communication such as BEOs and group resumes to provide exceptional service to guests, drive revenue, and certify repeat business.
Conference Secretary, Conference Coordinator, Assistant Director
Trinity University, Office of Conferences and Special Programs
12.1985 - 11.1999
- Management of conferences, continuing education courses, and faculty programs for 20 to 1200 persons.
- Coordinated with campus departments (facility reservations, physical plant, residence halls, food service, housekeeping, and audiovisual) to execute events, provide quality service to campus guests, and achieve budget goals.
- Successful performance resulting in promotions from Conference Secretary to Conference Coordinator and subsequently to Assistant Director during tenure.
Education
Bachelor of Arts - History and Political Science
Trinity University
San Antonio, Texas01.1985
Skills
- Logistics management
- Customer service
- Experience in catering sales
- Understanding of hotel operations
- Ranked among the best in customer service management
- Honored as 2019 Service Manager of the Year by the City of San Antonio
- Strong focus on accuracy
- Proficient in FDC
Timeline
Conference Services Manager
Omni Barton Creek Resort & Spa
05.2022 - Current
Conference Services Manager
Omni La Mansion Del Rio Hotel and Mokara Hotel and Spa
11.2009 - 10.2020
Convention Services Manager
Omni San Antonio Hotel at the Colonnade
11.1999 - 11.2009
Conference Secretary, Conference Coordinator, Assistant Director
Trinity University, Office of Conferences and Special Programs
12.1985 - 11.1999
Bachelor of Arts - History and Political Science
Trinity University