Donna Steen
Jackson,MI
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about the effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
10
10
years of professional experience
Work History
Virtual Sales Manger/Trainer
America's Preferred Home Warranty, Inc
07.2019 - 10.2023
- Educated clients on the proper use of products and systems.
- Scheduled and taught in-class and online courses to increase learning opportunities.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Tracked attendance and evaluated progress for assigned trainees.
Real-Pro Coordinator/Dotloop Administration
America's Preferred Home Warranty
08.2017 - 07.2019
- Gathered and organized materials to support operations.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Cultivated project timelines, documentation, processes, and updates to develop and manage tactical plans.
Epic Credentialed Resolute Professional Billing-SB
Henry Ford Allegiance Health System
03.2017 - 09.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Administratin
America's Preferred Home Warranty
07.2013 - 03.2017
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes, and contact details.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
Education
Master of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZ07.2015
Bachelor of Science - Health Services Administration
Baker College
Flint, MI02.2011
Skills
- Classroom Oversight
- Product Knowledge
- Complaint Resolution
- Paperwork Processing
- Customer Service
- Data Entry
- Business Administration
- Database Management
Timeline
Virtual Sales Manger/Trainer
America's Preferred Home Warranty, Inc
07.2019 - 10.2023
Real-Pro Coordinator/Dotloop Administration
America's Preferred Home Warranty
08.2017 - 07.2019
Epic Credentialed Resolute Professional Billing-SB
Henry Ford Allegiance Health System
03.2017 - 09.2017
Customer Service Administratin
America's Preferred Home Warranty
07.2013 - 03.2017
Master of Science - Computer And Information Sciences
University of Phoenix
Bachelor of Science - Health Services Administration
Baker College
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