Summary
Overview
Work History
Education
Skills
Timeline
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Donna Stout

Parkersburg,WV

Summary

Dynamic Registration Specialist with a proven track record at WVU Medicine Camden Clark, enhancing patient registration accuracy and reducing errors through meticulous data verification. Skilled in HIPAA compliance and insurance verification, I excel in problem-solving and delivering exceptional customer service, ensuring a seamless registration experience for patients.

Experienced with managing registration systems and ensuring data accuracy. Utilizes strong organizational skills and attention to detail to maintain efficient workflows. Knowledge of customer service principles and effective communication techniques.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Registration Specialist

WVU Medicine Camden Clark
09.2022 - Current
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Assisted in developing educational materials related to the registration process for both staff members and patients.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
  • Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
  • Reduced errors in patient records by implementing a double-check system for data entry tasks.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Used EPIC to record and organize patient insurance and medical information.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Completed registration paperwork, verifying accurate patient information.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Explained form wording to patients to help each understand information required.
  • Upheld HIPAA regulations and standards for protecting patient information.

Bookkeeper

BDS Transport/Mercer Transportation
05.2021 - 08.2022
  • Maintained and processed invoices, deposits, and money logs.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Maintained compliance with tax laws, ensuring timely filing of all required documents.
  • Reduced financial discrepancies by performing monthly reconciliations of bank accounts.

PBX Operator

WVU Medicine Camden Clark
10.2019 - 01.2021
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Provided exceptional customer service through polite and professional interactions with all callers.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Connected callers with appropriate professional, department, or business.
  • Received incoming calls and paged individuals and departments over PA system.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

High School Diploma -

Parkersburg High School
Parkersburg, WV
05-1983

Skills

  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • Accuracy and precision
  • Reliability
  • Problem-solving
  • Verbal and written communication
  • Time management abilities
  • Admissions and registrations
  • Multitasking and prioritization
  • Office organization
  • Registration data intake
  • Experience with Epic

Timeline

Registration Specialist

WVU Medicine Camden Clark
09.2022 - Current

Bookkeeper

BDS Transport/Mercer Transportation
05.2021 - 08.2022

PBX Operator

WVU Medicine Camden Clark
10.2019 - 01.2021

High School Diploma -

Parkersburg High School

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Donna Stout