Donna Strickland

• Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
• Assisted customers with account inquiries, providing prompt and knowledgeable service to enhance satisfaction.
• Maintained cash drawer integrity through regular balancing and adherence to security protocols.
• Trained new tellers on operational procedures and customer service best practices, fostering team development.
• Maintained customer service excellence in lobby area by greeting customers in branch.
• Assisted customers in technology to demonstrate how to use mobile app, or ATMs, to complete simple transactions.
• Maintained proper cash handling and night deposits, ensuring accuracy during and every banking transactions.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours including and weekends.

• Consulted with patients to assess conditions, obtain histories and discuss objectives.
• Provided guidance on adaptive sports and recreational activities to promote physical health and social engagement.
• Tracked incoming patient information, intervention plans and patient responses to treatment.
• Provided emotional support to patients adjusting to new cognitive and physical limitations.
• Provided adaptive equipment recommendations and training to support patient independence.
• Implemented evidence-based practices to improve patient outcomes and therapy effectiveness.
• Streamlined documentation processes, enhancing accuracy and compliance with regulatory standards.
• Conducted assessments to evaluate patient progress and adapt therapeutic interventions accordingly.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed transactions using a point-of-sale system.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Handled returns and exchanges according to company policies.
• Maintained records related to sales for store management.
• Developed promotional strategies to increase sales volume.
• Assisted customers with product selection and provided knowledgeable recommendations.
• Maintained organized inventory and ensured shelves were stocked and visually appealing.
• Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Received and displayed product shipments on store retail shelves upon delivery.
• Placed special orders or called other stores to find desired items.
• Maintained cleanliness of store environment including floors, windows, displays.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Worked closely with front-end staff to assist customers.
• Processed returns and exchanges of merchandise in accordance with store policies.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service to enhance shopping experiences.
• Maintained accurate cash register balances throughout shifts.
• Assisted with inventory management by restocking shelves regularly.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Acted as a liaison between employees and their insurance carriers, such as COBRA, Cigna, Delta Dental, and others.
• Conducted dependent verification audits, such as collating documents from employees to ensure that dependents enrolled in an employer's benefit plans were compliant.

• Processed W-2s and audited yearly wages to ensure accuracy for filing taxes.
• Manage and oversee partner operations, ensuring accuracy and timeliness of results.
• Analyze and interpret complex data sets to identify trends and develop solutions for operational efficiency.
• Create and maintain reports and databases using Excel, Access, and SQL.

• Collected deposits or payments and arranged for billing.
• Identified opportunities for upselling additional products or services based on customer needs.
• Resolved customer complaints promptly and efficiently.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained a high level of professionalism when dealing with difficult customers.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.

• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Provided expert guidance on banking products, enhancing customer satisfaction and loyalty.
• Identified transaction errors when debits and credits did not balance.
• Provided technical support when needed regarding online banking services or mobile applications.
• Resolved complex customer issues by collaborating with cross-functional teams effectively.
• Analyzed customer feedback to identify trends and recommend service enhancements.