Donna Surratt
Raleigh,NC
Summary
Results-driven AR specialist with experience processing medical claims and completing insurance verifications. Strong communication and problem-solving skills drive timely reimbursements and accurate account records.
Overview
1
1
Certification
18
18
years of professional experience
Work History
AR Specialist
Savista
Raleigh, North Carolina
12.2008 - Current
- Processed medical claims via electronic billing systems, ensuring high accuracy for timely reimbursements.
- Submitted electronic claims to multiple insurance carriers, facilitating prompt reimbursement for patient services.
- Performed insurance verification, pre-certification, and pre-authorization for patient services.
- Communicated with insurance representatives to effectively resolve problem claims, minimizing delays in payment.
- Conducted follow-up on unpaid claims through phone and written correspondence.
- Addressed billing inquiries with insurance companies to maintain accuracy in accounts.
Education
Diploma - Medical Assistant
Maric College of Medical Careers
San Diego, CA07-1996
High School Diploma -
Garner Senior High School
Garner, NC06-1989
Skills
- Insurance verification
- Claim processing
- Claim resolution
- Medical coding
- Time management
- Detail orientation
- Problem solving
- Effective communication
Certification
- Certified Professional Biller (CPB), American Academy of Professional Coders (AAPC), 2024
Timeline
AR Specialist
Savista
12.2008 - Current
Diploma - Medical Assistant
Maric College of Medical Careers
High School Diploma -
Garner Senior High School