Donna Tarrant-Bangura
Morrow
Summary
Dedicated healthcare administrative professional with over 20 years of experience enhancing patient service and operational efficiency. Known for providing empathetic support to patients and families while managing workflow independently. Proven ability to design and implement processes that streamline operations and improve accuracy.
Overview
19
19
years of professional experience
Work History
Patient Service Coordinator III – Ambulatory Surgery
Emory Healthcare
Atlanta
11.2007 - Current
- Provide high quality service to patients and families, checking in for surgery.
- Coordinated with department sections to resolve scheduling conflicts, ensuring smooth surgical operations.
- Obtain all pre-certification clearance prior to scheduled surgeries.
- Assist PAT with obtaining patients' medical records prior to surgery.
- Supported management, physicians, and nurses by managing administrative duties to enhance operational efficiency.
- Assist OR manager weekly with posted surgeries.
- Manage workflow independently at the ASC Aesthetic Center location.
- Document supply chain inventory at the ASC Aesthetic Center location.
- Provide empathy and compassion when interacting with patients and families.
- Trained newly hired employees on company policies and procedures.
- Post and remove surgery requests from department sections.
- Designed and implemented processes that streamlined medical records workflow prior to EPIC, improving access and organization.
Patient Service Associate- OB/ GYN
Emory Healthcare
Atlanta
05.2007 - 12.2007
- Facilitated patient check-in by verifying insurance coverage and collecting co-payments, streamlining the process and enhancing patient experience.
- Coordinated scheduling of specialized ancillary testing and surgery dates for pre and post-surgeries across multiple physicians, optimizing patient care continuity.
- Delivered accurate instructions and addressed inquiries about surgery dates and chemo appointments, ensuring patient understanding and satisfaction.
Education
Business - Legal Administrative
Piedmont Technical College
GA01-2016
Nursing -
Catonsville Community College
MD01-2005
Childhood Development -
Sojourner Douglas College
MD01-1997
Skills
- Patient scheduling
- EPIC software
- Microsoft Office
- Organizational skills
- Attention to detail
- Adaptability
- Independent decision making
- Team collaboration
- Customer service skills
- Verbal communication
- Written communication
- Self-management
Timeline
Patient Service Coordinator III – Ambulatory Surgery
Emory Healthcare
11.2007 - Current
Patient Service Associate- OB/ GYN
Emory Healthcare
05.2007 - 12.2007
Business - Legal Administrative
Piedmont Technical College
Nursing -
Catonsville Community College
Childhood Development -
Sojourner Douglas College