Donna Terjesen
Delray Beach,FL
Summary
Results-driven Team Sales Manager with expertise in customer relationship management, conflict resolution, and effective communication. Proven track record in fostering collaborative environments and enhancing customer satisfaction.
Overview
26
26
years of professional experience
Work History
Team Sales Manager
Metro Swim Shop
Stirling, New Jersey
05.2024 - Current
- Monitored inventory levels and coordinated reordering of swim products.
- Assisted customers in product selection and addressed inquiries effectively.
- Fostered a collaborative team environment through open communication and feedback.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Analyzed customer feedback to improve products and services.
- Maintained up-to-date knowledge about products and services offered by the company.
Team Sales Manager
Ultimate Swim Shop
Piscataway, New Jersey
08.2012 - 05.2024
- Coordinated team schedules to optimize staff coverage during peak hours.
- Monitored inventory levels and coordinated reordering of swim products.
- Assisted customers in product selection and addressed inquiries effectively.
- Created and maintained relationships with customers, vendors, and other stakeholders.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Analyzed customer feedback to improve products and services.
President
Ultimate Swim Shop
Metuchen, New Jersey
06.2000 - 08.2012
- Oversaw budget management to align resources with company goals.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Fostered partnerships with vendors to ensure competitive product offerings.
- Championed customer service initiatives to improve overall shopping experience.
- Implemented training programs to enhance staff skills and knowledge.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Represented the organization at community events and public forums to promote its mission.
Education
Bachelor of Arts - Elementary Education
College of Staten Island
Staten Island, NY06-1999
Business and Managerial Economics
Drexel University
Philadelphia, PASkills
- Customer relationship management
- Product knowledge
- Inventory management
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Customer service excellence
- Client acquisition
- Price quote preparation
- Exceptional multi-tasker
Timeline
Team Sales Manager
Metro Swim Shop
05.2024 - Current
Team Sales Manager
Ultimate Swim Shop
08.2012 - 05.2024
President
Ultimate Swim Shop
06.2000 - 08.2012
Bachelor of Arts - Elementary Education
College of Staten Island
Business and Managerial Economics
Drexel University