Donna Tessmann

- Achieved successful end-user role assignments for EHR modernization across local facilities and community outpatient clinics through coordination with change leadership, access record updates, deployment timeline support, post-go-live sustainment planning, and PIV sponsor and clearance review tracking.

- Provided training support for clinical applications during implementation and ongoing operations, including hardware and software troubleshooting, system installation assistance, user support, administrative processing, and project coordination.

- Strengthened policy and governance support by tracking technology and clinical updates, providing guidance on security and data management best practices, participating in committees, and recommending clinical data management and regulatory compliance strategies.

- Delivered reliable technology and data support through troubleshooting, contingency planning, equipment management, reporting analysis, and process improvement efforts.

- Achieved top project output during 10-week effort, completing 101 full actions plus 6 partial actions in team tracker, while also creating workflows, forms, and step-by-step guidance, training teammates on those materials, developing Microsoft Form for supervisory approvals later adopted by Oracle, stepping into early meeting and coordination support when Oracle did not lead sessions as planned, and maintaining output during COVID-related staffing shortages despite added workload.

Submitted new-user computer access requests through EPAS and UAR.

Requested and obtained new computer equipment for laboratory operations, including patient result entry needs.

Partnered with OI&T and Biomed staff to plan, organize, and relocate computer equipment within laboratory.

Partnered with OI&T staff to plan, organize, and relocate telephone equipment within laboratory.

Worked with OI&T staff to request computer port activations.

Supported OI&T and Informatics on VistA software installation and patch releases.

Assisted primary ADPAC with testing VistA patches in test and production VistA accounts.

Coordinated with ADPACs from other service lines and VAs on laboratory computer projects.

Trained laboratory staff on VistA and CPRS menu options required for daily work.

Troubleshot instrumentation and software used by staff to complete job duties.

Managed and sponsored personnel for PIV cards.

Built and expanded laboratory reference test directory, including test setup in VistA, File 60 NLT result code linking, NLT code linking, LOINC code linking, CPRS parameter updates, LEDI setup, and shipping manifest configuration.

Served as assistant project leader for Data Innovations implementation supporting a new interface for all instrumentation in Hines VA Laboratory.

Coordinated with Informatics to create an Endocrine menu folder in CPRS for specialized send-out Endocrine testing.

Led Bio-Rad QC on-call project supporting the move of the QC on-call program to a new stable SQL server.

Directed installation of Intermec label printers in outpatient clinics, achieving 95% reduction in handwritten patient identification labels.

Led the rollout of TrueID glucometer program across all inpatient floors at Hines Hospital, enhancing glycemic control monitoring.

Served as project leader for TrueID glucometer program across all inpatient floors at Hines Hospital.

Implemented PIV ID program for more than 130 employees.

Managed patient data entry and result reporting with accuracy.

Resolved instrumentation and computer issues for analytical testing of patient specimens.

Provided onboarding support and training for new employees and students on Vista menu functions required for job duties.

Managed supply ordering process for laboratory materials and equipment, gathered pricing and quotes, and submitted purchase requests to ensure timely availability of essential resources.

Developed training materials and study guides as faculty member of School of Medical Technology to enhance student learning and support curriculum requirements.

· Faculty member of the School of Medical Technology developing training and study guides for students enrolled in the school.

Contributed to the creation of a 20-hour supervisory continuing education program within the Hines Leadership Development Program.

Supported blood gas instrument evaluation committee work that led to the purchase of an analyzer best suited for Hines Laboratory needs.

· Team member of the blood gas instrument evaluation committee resulting in the purchase of an analyzer that best fits the needs of the Hines laboratory.