Donna Thomas
Customer Service
St Cloud,FL
Summary
Dedicated, service-focused professional seeking to transition into a new field. Highly motivated to launch a new career in a service-oriented environment. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
34
34
years of professional experience
Work History
Guest Service Agent
Spirit Airlines
01.2019 - 08.2021
- Provided check-in and cargo acceptance for passengers
- Assisted passengers with information required for traveling domestic and international, ensuring proper documentation and government rules are met
- Protected company property and revenue
- Followed internal and external policies and procedures
- Able to meet the physical ability and motor skills to perform various job-related tasks
- Used organizational skills to perform multiple tasks in a timely manner.
Prototype Procurement Specialist
Prototype Build Group, Fiat Chrysler Automotive
01.2010 - 04.2015
- Lead contact for PentaSAP issues regarding PTP request from creations to PO placement
- Provided daily support to PBE engineering community addressing their issues with the PentaSAP system
- Lead in the reconciliation of outstanding legacy PO’s from the previous prototype system used
- Minimized company’s exposure of financial inaccuracy
- Provided the knowledge and training to personnel with the current processes and procedures.
Prototype Procurement Specialist
Body Engineering, Chrysler Automotive
03.2005 - 01.2010
- Shared joint responsibility for the training of engineers joining the Body Engineering Group
- Developed monthly Indirect material budget report and forecast process
- Instrumental in developing a process to obtain knowledge of all PBE spending prior to approval
- Recognized for excellent performance and dedicated service commitment for developing training material for prototype procurement.
Prototype Procurement Analyst (Supervisor)
Chrysler Automotive
04.1995 - 03.2005
- Supervised prototype group in the administrative duties for body, interior, exterior and electrical engineer department
- Demonstrated the ability to interact with persons from diverse cultures and backgrounds
- Provided excellent support to all departments managers and directors with reports of their direct and indirect material spending
- Lead in the development of the prototype procurement system.
Administrative Assistant
10.1987 - 04.1995
- Managed all administrative duties for Trim engineering group
- Scheduled meeting and managed Directors calendars
- Typed exit offers for AMC employees.
Education
Associate Degree -
Wayne County Community College
Skills
MS WordsMS ExcelPowerPointSAP
Guest Relations
References
- Sue Ellis, Chrysler, Supervisor, 313-347-3611
- Charles Townsend, Chrysler Prototype Procurement, 248-894-8431
Timeline
Guest Service Agent
Spirit Airlines
01.2019 - 08.2021
Prototype Procurement Specialist
Prototype Build Group, Fiat Chrysler Automotive
01.2010 - 04.2015
Prototype Procurement Specialist
Body Engineering, Chrysler Automotive
03.2005 - 01.2010
Prototype Procurement Analyst (Supervisor)
Chrysler Automotive
04.1995 - 03.2005
Administrative Assistant
10.1987 - 04.1995
Associate Degree -
Wayne County Community College