Donna Thomas
Customer Service
St Cloud,FL
Summary
Dedicated, service-focused professional seeking to transition into a new field. Highly motivated to launch a new career in a service-oriented environment. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly guest service professional offering [Number] years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in [Type] roles with training in [Software].
Overview
34
34
years of professional experience
2
2
Independent contractor in event and wedding planning,
Work History
Guest Service Agent
Spirit Airlines
01.2019 - 08.2021
- Provided check-in and cargo acceptance for passengers traveling
- Assisted over 300 passengers per day with information required for traveling domestic and international, ensuring proper documentation and government rules are met
- Protected company property and revenue
- Followed internal and external policies and procedures
- Able to meet physical ability and motor skills to perform various job-related tasks
- Used organizational skills to perform multiple tasks daily.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
Prototype Procurement Specialist
Prototype Build Group, Fiat Chrysler Automotive
01.2010 - 04.2015
- Lead contact for PentaSAP (Purchase Ordering system used) requests from creations to placement
- Provided daily support to over 150 PBE engineers addressing their issues with PentaSAP
- Lead in reconciliation of outstanding legacy Purchase Orders from previous prototype system used
- Minimized company’s exposure of financial inaccuracy
- Provided knowledge and training to personnel with current processes and procedures.
Prototype Procurement Specialist
Body Engineering, Chrysler Automotive
03.2005 - 01.2010
- Shared joint responsibility for training over 150 engineers joining Body Engineering Group
- Developed monthly Indirect material budget report and forecast process
- Recognized for excellent performance and dedicated service commitment for developing training material for prototype procurement.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks
- Established relationships with vendors and suppliers to streamline procurement operations
Prototype Procurement Analyst (Supervisor)
Chrysler Automotive
04.1995 - 03.2005
- Supervised prototype group in administrative duties for body, interior, exterior and electrical engineer department
- Demonstrated ability to interact with persons from diverse cultures and backgrounds
- Provided excellent support to all departments managers and directors with reports of their direct and indirect material spending
- Lead in development of prototype procurement system.
Administrative Assistant
10.1987 - 04.1995
- Managed all administrative duties for Trim engineering group
- Scheduled meeting and managed Directors calendars
- Typed exit offers for AMC employees.
Education
Associate Degree - Business
Wayne County Community College
Detroit, Michigan06.1980
Skills
- MS Words
- MS Excel
- PowerPoint
- SAP
- Data inputting
- Team member development
- Customer Service
- Decision-Making
- Attention to Detail
- Multitasking Abilities
- Patience and composure
- Adaptability and Flexibility
References
- Sue Ellis, Chrysler, Supervisor, 313-347-3611
- Charles Townsend, Chrysler Prototype Procurement, 248-894-8431
Timeline
Guest Service Agent
Spirit Airlines
01.2019 - 08.2021
Prototype Procurement Specialist
Prototype Build Group, Fiat Chrysler Automotive
01.2010 - 04.2015
Prototype Procurement Specialist
Body Engineering, Chrysler Automotive
03.2005 - 01.2010
Prototype Procurement Analyst (Supervisor)
Chrysler Automotive
04.1995 - 03.2005
Administrative Assistant
10.1987 - 04.1995
Associate Degree - Business
Wayne County Community College