Donna Thomas
Customer Service
St Cloud,FL
Summary
Dedicated, service-focused professional seeking to transition into a new field. Highly motivated to launch a new career in a service-oriented environment. Reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player and passion for helping others. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
41
41
years of professional experience
Work History
Guest Service Agent
Spirit Airlines
01.2019 - 08.2021
- Provided check-in and cargo acceptance for passengers traveling
- Assisted over 300 passengers per day with information required for traveling domestic and international, ensuring proper documentation and government rules are met
- Protected company property and revenue
- Followed internal and external policies and procedures
- Able to meet physical ability and motor skills to perform various job-related tasks
- Used organizational skills to perform multiple tasks daily.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Assisted guests with check-ins, account inquiries, and any additional services needed
Prototype Procurement Specialist
Prototype Build Group, Fiat Chrysler Automotive
01.2010 - 04.2015
- Lead contact for PentaSAP (Purchase Ordering system used) requests from creations to placement
- Provided daily support to over 150 PBE engineers addressing their issues with PentaSAP
- Lead in reconciliation of outstanding legacy Purchase Orders from previous prototype system used
- Minimized company’s exposure of financial inaccuracy
- Provided knowledge and training to personnel with current processes and procedures.
Prototype Procurement Specialist
Body Engineering, Chrysler Automotive
03.2005 - 01.2010
- Shared joint responsibility for training over 150 engineers joining Body Engineering Group
- Developed monthly Indirect material budget report and forecast process
- Recognized for excellent performance and dedicated service commitment for developing training material for prototype procurement.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks
- Established relationships with vendors and suppliers to streamline procurement operations
Prototype Procurement Analyst (Supervisor)
Chrysler Automotive
04.1995 - 03.2005
- Supervised prototype group in administrative duties for body, interior, exterior and electrical engineer department
- Demonstrated ability to interact with persons from diverse cultures and backgrounds
- Provided excellent support to all departments managers and directors with reports of their direct and indirect material spending
- Lead in development of prototype procurement system.
Administrative Assistant
10.1987 - 04.1995
- Managed all administrative duties for Trim engineering group
- Scheduled meeting and managed Directors calendars
- Typed exit offers for AMC employees.
Assistant Store Manager
Kaybee Toys Store
09.1984 - 09.1987
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Cashier Team Lead
Toys R Us
08.1980 - 01.1982
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed both cash and card purchases and returns.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
Education
Associate Degree - Business
Wayne County Community College
Detroit, Michigan06.1980
Skills
- MS Words
- MS Excel
- PowerPoint
- SAP
- Data inputting
- Customer Service
- Decision-Making
- Attention to Detail
- Multitasking Abilities
- Patience and composure
- Adaptability and Flexibility
- Store merchandise stocking
- Money Handling
- Computer Skills
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Guest Service Agent
Spirit Airlines
01.2019 - 08.2021
Prototype Procurement Specialist
Prototype Build Group, Fiat Chrysler Automotive
01.2010 - 04.2015
Prototype Procurement Specialist
Body Engineering, Chrysler Automotive
03.2005 - 01.2010
Prototype Procurement Analyst (Supervisor)
Chrysler Automotive
04.1995 - 03.2005
Administrative Assistant
10.1987 - 04.1995
Assistant Store Manager
Kaybee Toys Store
09.1984 - 09.1987
Cashier Team Lead
Toys R Us
08.1980 - 01.1982
Associate Degree - Business
Wayne County Community College