Donna Tilton
Newport,NH
Summary
High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in [Description] industry practices, needs and customers. Offering [Number] years' experience in the field. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
Work History
General Sales Manager / Finance Manger
Mcgee Auto Group
10.2021 - 01.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manger / Finance Manger
Mcgee Auto Group
01.2020 - 10.2021
- Collaborated with cross-functional teams to identify opportunities for sales growth and improved profitability.
- Facilitated cross-departmental communication by serving as a liaison between finance and sales teams, fostering a collaborative working environment.
- Managed budgeting and forecasting activities, ensuring accurate financial projections for the sales team.
- Evaluated potential acquisition targets from a financial perspective; presenting findings to executive leadership for consideration.
Sales Associate
Mcgee Auto Group
03.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Representative
Auto Saver Group
01.2013 - 01.2018
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
Sales Representative
Claremont Ford
10.2008 - 11.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Stevens High School
Claremont, NH06.2000
Skills
- Leadership and team building
- Employee Motivation
- Team Development
- Sales Development
- Sales Leadership
- Price Structuring
- Profitability improvement
- Sales Presentations
- Training and coaching
- Goal Setting
- Sales Training
Timeline
General Sales Manager / Finance Manger
Mcgee Auto Group
10.2021 - 01.2024
Sales Manger / Finance Manger
Mcgee Auto Group
01.2020 - 10.2021
Sales Associate
Mcgee Auto Group
03.2018 - 01.2020
Sales Representative
Auto Saver Group
01.2013 - 01.2018
Sales Representative
Claremont Ford
10.2008 - 11.2012
High School Diploma -
Stevens High School
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