Donna Tremaine
Blythewood,SC
Summary
Driven FOH Manager at Tiffany's Bakery, adept in elevating customer satisfaction and streamlining front-of-house operations. Excelled in complaint handling and staff management, enhancing guest relations and operational efficiency. Skilled in POS system operations and staff motivation, fostering a positive and productive work environment.
Overview
11
11
years of professional experience
Work History
FOH MANAGER
Tiffany's Bakery
08.2020 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Front Desk Receptionist
YMCA Jeep
10.2013 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Nursing
Brookdale Community College
Lincroft, NJSkills
- Scheduling Staff
- Marketing support
- Complaint Handling
- Guest Relations
- Reservation handling
- Order Accuracy
- Conflict Resolution
- Training and mentoring
- Health and Safety Regulations
- Food Safety Compliance
- Staff Management
- Task Delegation
- Staff Motivation
- POS system operations
- Staff Supervision
Timeline
FOH MANAGER
Tiffany's Bakery
08.2020 - Current
Front Desk Receptionist
YMCA Jeep
10.2013 - 08.2020
Nursing
Brookdale Community College