Donna Turner
Orange,TX
Summary
Detail-oriented Service Advisor with over 20 years of experience in the automotive industry. Expertise in vehicle assessment, customer interaction, and team collaboration. Dedicated to providing timely service recommendations that boost customer retention and satisfaction.
Overview
19
19
years of professional experience
Work History
Service Advisor
Mike Willis Ford
Orange, TX
12.2025 - Current
- Assisted customers in identifying vehicle issues and recommending appropriate services.
- Coordinated service appointments and ensured timely follow-up communications with clients.
- Provided comprehensive product knowledge to support customer inquiries regarding vehicle maintenance.
- Documented service requests accurately within dealership software systems for efficient processing.
- Facilitated customer interactions by addressing concerns and delivering exceptional service experiences.
- Collaborated with technicians to ensure accurate diagnosis and efficient service delivery.
- Maintained organized records of customer interactions to enhance service quality and satisfaction levels.
- Adapted quickly to changing environments, enhancing workflow efficiency through proactive problem-solving strategies.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
Roberts Ford
Orange, TX
12.2023 - 12.2025
Service Advisor
Sabine Ford
Orange, TX
07.2018 - 12.2023
Service Advisor
A & J Engine Service Inc.
Groves, TX
06.2007 - 07.2018
Education
High School Diploma -
LCM High School
Orange, TX05-1988
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Performance goals
- Workflow management
- Customer relationship management
- Team collaboration
- Customer retention
I have worked with Auto Soft, Mitchel One, CDK and Reynolds
Timeline
Service Advisor
Mike Willis Ford
12.2025 - Current
Service Advisor
Roberts Ford
12.2023 - 12.2025
Service Advisor
Sabine Ford
07.2018 - 12.2023
Service Advisor
A & J Engine Service Inc.
06.2007 - 07.2018
High School Diploma -
LCM High School