DONNA WALKER
Independence,MO
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
32
32
years of professional experience
Work History
Supervisor AR Team
Russell Stover Chocolate
Kansas City, MO
06.2008 - Current
- Regularly generate reports for Executive Leadership
- Developed and implemented a more efficient claims process, which reduced redundancy
- Facilitate special projects a collaborative effort for AR/Dept. Managers
- Account Receivable Supervisor
- Supervised 5 Account Portfolio Credit Analyst - 178K transactions annually
- Trained new employees and seasonal temps
- Hired and terminated employees
- Credit Analyst
- Create Priority reports for account and transaction focus to meet Department and Company DSO and NNTS goals
- Prepare auditor requests
- Oversaw daily operations, ensuring adherence to strategic goals and organizational standards.
- Developed and implemented process improvements to enhance operational efficiency across departments.
- Led cross-functional teams in executing key initiatives, fostering collaboration and accountability.
- Mentored staff, facilitating professional development and enhancing team performance metrics.
- Analyzed performance data to drive informed decision-making and optimize resource allocation.
- Established clear communication channels among stakeholders to align project objectives with business goals.
- Drove change management initiatives, successfully navigating organizational transitions and minimizing disruption.
- Spearheaded budget management efforts, ensuring effective utilization of financial resources across projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Accounts Receivable
Cumulus Media Radio Group
12.1998 - 06.2008
- Preformed all aspect of Accounts Payable coding to processing the weekly check run for 5 of the top Kansas City radio stations
- Credit underwriting for potential customers
- Posted all cash payments; accordingly, and assisted with month-end reconciliation
- Provided account-specific training for the new account manager
Account Receivable Specialist
Empire Candles
04.1994 - 12.1998
- Successfully tracked and collected customer's payments and made banking deposits
Education
Bachelor of Science - Business Administration
Missouri Valley College
Marshall, MissouriSkills
- Microsoft Office, Office 365, SAP-Fiori, BAAN, Blackline, High Radius, Great Plains
- Training and mentoring
- Goal oriented
- Staff management
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
- Process improvement
- Relationship building
- Conflict resolution
- Expectation setting
- Priority management
Accomplishments
Assigned SME on SAP Fiori implementation and training team members.
Prepare monthly prepay accounts for replenishment and all check requests.
Received repayments of $550k from various customers that took deductions in error.
Successfully implementing new software system and conducting training.
Affiliations
- Newsletter Editor of Crown Jewel and Diamonds of excellence publication
- An active member of American Businesswomen’s Association
COMMUNICATION
Conscience and diplomatic communicator with the ability to adjust messaging to the target audience. Appreciate the importance of protecting confidential data and able to navigate crucial conversations to ensure mutual respect.
LEADERSHIP
Strategically impact necessary change in a result-oriented approach to ensure accuracy and build self-efficacy among direct reports.
Languages
English
Native or Bilingual
Timeline
Supervisor AR Team
Russell Stover Chocolate
06.2008 - Current
Accounts Receivable
Cumulus Media Radio Group
12.1998 - 06.2008
Account Receivable Specialist
Empire Candles
04.1994 - 12.1998
Bachelor of Science - Business Administration
Missouri Valley College